OutlineSenior Service Delivery Manager leading Front End, Backend, Quality Assurance and Operations remote teams. For a mature but evolving IaaS product.Key ResponsibilitiesDrive process improvement and innovationPromote Agile practices across the organisationEmpowering the teams to work independently, and continually improveCoached teams and stakeholders in agile methodologiesFacilitate inter-team discussionsWork with Product Managers to speed up time to delivery of valueRecruitment of new team members as teams continue to growSee through delivery from inception through to productionCommunicating team priorities to stakeholders to manage expectations around deadlinesMake sure everyone has a shared understanding of everything that is going onWorking with many visibility platforms, Jira Align, Confluence, Google Apps.Technologies used in the teams, Python, Go, Kubernetes, Docker, Ansible, React, JavaScript.Coached teams and stakeholders in agile methodologies

OutlineDelivery Manager for Ticketing Integration Team and Resources Team. Working daily with Developers, BA's, PO, external stakeholders, and external teams, to align and integrate ticketing systems, resource management, and monitoring systems.Key ResponsibilitiesConduct Agile Ceremonies for both teamsRepresent the team in wider daily stand upsEmpowering the teams to work independently, and continually improvePrioritising daily work for Resource Team as they transition into support phase of workPrioritising daily work for Integrations team across many stakeholdersCommunicating team priorities to stakeholders to manage expectations around deadlinesMake sure everyone has a shared understanding of everything that is going onWorking with many visibility platforms, like Trello, Jira Align, Miro, ConfluenceProvide Architectural support to external parties on behalf of the teamCoached teams and stakeholders in agile methodologiesProvide technical support to external integration teams

Business Analyst for two backend teams (one remote), Business Analyst and Scrum Master for front end team. Working on Colocation related Datacenter management software.Key responsibilitiesWork with stakeholders to create a new requirements process focussing on a single source of truthProvide a single point of contact for projectsConduct Agile Ceremonies for frontend teamDefine long term requirements around architectural change from monolythic system to api driven web applicationSupport transition from traditional multi week deployment process to continuous deliveryCoached teams and stakeholders in agile methodologies (Scrum and Kanban)Worked with testers and developers to document existing legacy functionality to support regression testing whilst migrating system architectureBecome a product specialist in the Colocation spaceRaise clear user stories in JIRA to ensure developers, testers, and stakeholders are all fully aware of the requirements, scope, and sign off criteriaProduced wireframes/designs using Adobe XD and other tools to support product development with Product Owners.Broke down work from large scale requirements into easily delivered user stories that could then be picked up and developed.

OutlineScrum Master for a small team consisting of two developers and one tester working on a Colocation management tool. I worked with the team and remote stakeholders to improve the whole development process to speed up iteration of solutions and help deliver value earlier. The team consistently grew until it became three teams.Key responsibilitiesCarry out Agile ceremonies with team and stakeholdersSupport wider deployment process across multiple teamsCommunicate with remote stakeholders, and developers to establish and document requirementsWorkflow management - work with stakeholders to understand project and business priorities, manage to project milestonesMonitor project progress, prioritise backlog items, communicate progress to stakeholders

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