Rob Bowles

Rob Bowles Email and Phone Number

Delivering a great multi-channel experience for Mercer's investment clients @ Mercer
New York, New York, New York, NY 10036, us
Rob Bowles's Location
Saltburn-By-The-Sea, England, United Kingdom, United Kingdom
Rob Bowles's Contact Details

Rob Bowles personal email

n/a
About Rob Bowles

Experienced senior manager in investment operations with over 15 years’ history delivering excellent client experience and process refinement.

Rob Bowles's Current Company Details
Mercer

Mercer

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Delivering a great multi-channel experience for Mercer's investment clients
New York, New York, New York, NY 10036, us
Website:
mercer.com
Employees:
10
Company phone:
+1 212-345-7000
Rob Bowles Work Experience Details
  • Mercer
    Global Client Experience Lead - Tom Transformation
    Mercer Jul 2024 - Present
    New York, Ny, Us
    View
  • Mercer
    Head Of Client Content Delivery
    Mercer Mar 2023 - Jul 2024
    New York, Ny, Us
    Owning a strategy to develop, deliver and maintain a high quality, multi-channel experience for Mercer’s investment clients. Leading business group tasked with strategy, day-to-day management and oversight as well as overseeing offshore operations and third party vendors.Key aims:• Scalable growth• Strong risk management• Meet / exceed expectations of clients and relevant third parties• Deliver excellent colleague experience.
    View
  • Mercer
    International Head Of Reporting And Communications, Investment Solutions
    Mercer Oct 2020 - Feb 2023
    New York, Ny, Us
    Key achievements• Improved delivery timescales by over 50%, reduced errors and enhanced client experience• Reduced offshore resource budget despite growth• Strengthened governance & controls (inc. change control and root cause analysis)• Improved organisation and vendor/offshore oversight (inc. establishment of MI and service review frameworks)• Influenced global strategy; successful selection and onboarding of SaaS client reporting solution
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  • Freelance
    Professional Coach And Mentor
    Freelance Dec 2022 - Present
    Providing formal and informal coaching and mentoring, both within my company and externally. Helping individuals identify goals and progress, and offering coaching and advice to support further development and fulfilment.
  • Marsh Mclennan
    Neurodiversity Brg
    Marsh Mclennan May 2023 - Present
    New York, Ny, Us
    Member of the Neurodiversity business resource group, creating community, raising awarness, providing support and aiding MMC to become even more inclusive and diverse
    View
  • Willis Towers Watson
    Head Of Reporting And Data
    Willis Towers Watson Apr 2008 - Oct 2020
    London, England, Gb
    • Supported both investment consulting and investment management in UK, Europe and globally• Led Client Reporting, Data Management and post-trade compliance teams in UK, US and Mexico (30+ FTE)• Liaised directly with tier 1 clients• Set up and managed Data Management operation. • Initial offshoring to and ongoing oversight for offshore team of 70 FTE in the Philippines• Vendor oversight and relationship management
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  • Willis Towers Watson
    Custody Research Consultant
    Willis Towers Watson Nov 2010 - Nov 2016
    London, England, Gb
    Carrying out due diligence questionnaires and site visits to assess custodian banks in their suitability for investment clients.Liaised with clients on selection of custodians and performance measurers.
    View
  • Willis Towers Watson
    Client Reporting Manager Leeds
    Willis Towers Watson Apr 2008 - Apr 2010
    London, England, Gb
    Managed a small team in Leeds, part of a wider Client Reporting Team and management group.
    View
  • Ventura
    Management Information And Business Intelligence
    Ventura Nov 2004 - Apr 2008
    Leeds, West Yorkshire, Gb
    Managed a team of around four MI analysts; created reporting and analytical solutions through automation and innovation
    View
  • Hm Treasury
    Junior Statistician
    Hm Treasury Jul 2001 - Jul 2002
    London, Gb
    One-year work placement
    View

Rob Bowles Education Details

  • Brunel University Of London
    Brunel University Of London
    Economics

Frequently Asked Questions about Rob Bowles

What company does Rob Bowles work for?

Rob Bowles works for Mercer

What is Rob Bowles's role at the current company?

Rob Bowles's current role is Delivering a great multi-channel experience for Mercer's investment clients.

What is Rob Bowles's email address?

Rob Bowles's email address is ro****@****sky.com

What schools did Rob Bowles attend?

Rob Bowles attended Brunel University Of London.

Who are Rob Bowles's colleagues?

Rob Bowles's colleagues are Paras Gosalia, Asa, Maaa, Eric Kwon, Eric M., Taqiuddin M., Edwin Schoonhoven, Sean Tan, Riya Pawar.

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