We help revenue teams save time, money, and energy through automation, activity tracking, and artificial intelligence. Outreach, the leading B2B sales engagement platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all prospect and customer interactions across email, voice and social, leveraging machine learning to guide reps to take the right actions.Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.

• GTM Team Awards: Legendary Customer Commitment (2021) & Ruthless Prioritization (2020)• Helped define and iterate People.ai's Customer Journey, as well as much of the content and collateral currently in use by the Outcome Success Team• Enablement specialist, frequently leading external training for customers, as well as internal training for Success (new employee training), Marketing (Automating with P.ai Activity & Persona data), and ENG (SFDC for Modern GTM)• Created Contact Operationalization playbook to assure customers saw measurable, agreed upon value via the contacts and activity synced by People.ai’s automation

As SDxCentral's (SDxC's) Director of Client Services and a member of SDxC's Leadership Team, I oversaw all aspects of client campaign execution and lead SDxC's team of Client Services Managers (CSMs) to assure our clients needs are met or exceeded. My primary focus was maintaining a high-level of client satisfaction, ensuring account retention and growth across a robust account roster that includes many of the worlds top technology vendors. Additionally, I interfaced closely with other Leadership Team members in Field Ops, Product Management, and Editorial to help shape the direction of the company, while representing the interests of our clients in decisions impacting the future of our offerings.Highlights from my time as Director of Client Services include:• Process documentation and project templatization of SDxC's roster of client offerings• Creation, implementation, and delivery of a Quarterly Business Review program for SDxCentral's key accounts• Productization of new offerings to help our clients manage the ever-changing B2B marketing landscape, including product refinement to offset complications caused by GDPR• Migration away from task-based campaign management, towards KPI-based campaign management, assuring a much higher degree of client satisfaction• Implementation and improvement of campaign tracking mechanisms to aid in day-to-day tracking of campaign KPIsAs SDxC's Director of Client Services, I oversaw projects and client satisfaction for a wide range of clients. SDxC's client roster includes emerging networking vendors, some of the most well-funded and fast-growing start-ups in Silicon Valley, and many Fortune 500 Companies, including:• AT&T• Cisco Systems• Comcast• Dell Technologies (including VMware)• HPE• Intel• Lenovo• Microsoft• NEC• Nokia• Verizon

As SDxCentral's Customer Success Manager, I am responsible for ensuring the success of SDxCentral's clients and partners. I drive customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation for Networking Equipment Manufactures such as Cisco, HP Enterprise, Ericsson, NEC, Oracle, Wind River, and Brocade. The end result is increased customer satisfaction, retention, investment, and expansion.My contributions to the company include, but are not limited to:• White-glove account planning, sales management, and project management across multiple business units of SDxCentral's top-tier customers.• Helped SDxCentral achieve revenue growth in excess of 100% in each of my first two years with the company.• Working internally with Product Mangers, Developers, and Researchers to successfully conceptualize, sell, and launch innovative marketing campaigns to achieve clients' thought leadership, brand awareness, demand generation, and lead nurturing goals.• Managing production of live-events such as Educational Webinars and DemoFridays™, as well as content production of digital advertising assets (interviews, videos, etc...) and content syndication via SDxCentral's platform.• Utilizing SEO best-practices and unique tools to effectively position our clients' content on the 1st page of Google search results for desired keywords.Day-to-day activities included the use of:• Salesforce• Basecamp• Wordpress• Slack• Google Analytics• Doubleclick for Publishers• Adobe CS6• Microsoft Office• Yoast• Scribe• Asana

Making the move from the 124th media market to the 4th largest market, I managed the Digital Department, which oversaw content, marketing, and promotions for six radio station websites while coordinating with sales to traffic and manage digital campaigns. During my time at Cumulus, I oversaw multiple major platform migrations and personally negotiated Cumulus’ first company-wide (500+ radio stations) mobile marketing contract with Hipcricket.

In the Fall of 2009, I sold the idea of a “Digital Director” to a radio cluster in Lansing, MI., and became the first such employee in a non-major market for the nation’s second largest radio group. I was responsible for all web content, client production, and creation of digital sales packages. Highlights of my time in Michigan consist of raising more digital revenue in my first quarter than was raised in the entire previous year, and developing a graphics package that would be used across the state for Michigan’s Morning Show, a joint venture between Citadel Broadcasting and Fox Television.

Hired by one of my professors while still in college (Robert Braunstein, Host), I began producing a 40-episode per season Bay Area High School Sports-oriented TV show. Honing skills in videography, copywriting, digital production, I created weekly graphics packages and produced three to six individual segments per show, not including an annual 10-week run of my own, featured segment covering Lacrosse.