Thousand Oaks, Calabasas and Camarillo, CA Territories / Locations

CCO for computer gaming PC hardware manufacturer, leading Worldwide Sales (B2B & DTC), Marketing, Operations, Supplier Management, Logistics and Legal teams in Americas, EMEA and APAC.

COO for computer gaming PC hardware manufacturer, leading Worldwide Sales, Operations, Finance, Human Resources, Supplier Management, Logistics and Legal teams.

Our Character Matters Game Plan encourages, equips and empowers business leaders and coaches to intentionally integrate character in their teams. That’s where work, sports, and character collide. From here, coaching fulfills its purpose, and lives change.

Chief Administrative / Operations Officer, 2007 - May 2017 -- Executive Consultant, May 2017 - May 2018Executive Leader of Logistics, Technical Support, Customer Service, IT, Legal & HR departments during tenure for fastest growing flat panel television and audio products manufacturer in North America.Led and developed teams across my departments to achieve:Successfully established multi-location warehouse strategy and renegotiated rates with third party logistics companies by 40% for annual savings of over $15 million.Industry-leading operational and logistics compliance with major retailers: Walmart, Costco, Sam's Club, Best Buy and Target. Multiple Supplier of the Year retailer awards achieved through on-time and complete delivery metrics within compliance programs.Improved technical support and customer service levels from 12% average abandon rates to <5% through effective metrics management.Achieved numerous customer achievement and satisfaction awards to include two JD Power and over 50 Stevie Awards for Sales & Customer Service.Negotiated patent license agreements in excess of $100 million annually.Effectively managed logistics and operational relationships of Original Design Manufacturers (ODMs) based in Taiwan and China.Highest employee satisfaction on departmental surveys across company.Developed and implemented companywide profit sharing compensation program in concert with Compensation Committee on Board of Directors.Initiated, led, and developed cross-departmental teams to recruit and retain key executives and associates, including CTO & CFO.

Provide comprehensive Supply Chain/Logistics/Operations Resources for KEYSER Clients through its Business Advisory Services.Supply Chain & Logistics Optimization, Third-Party Logistics Modeling & Site Selection, Freight Lane Optimization, Operational Efficiency, Logistics Compliance Programs, Organizational Design & Development, Management & Leadership Training, Succession Planning and Bench Strength Development.

Executive leader for all aspects of business for $100 Million US-based, Taiwan owned, LCD computer monitor manufacturer, including Human Resources, Sales, Product Management, Product Marketing, Purchasing, Operations, IT, and Accounting.Reduced overall human resources costs by 20% while increasing employee benefits through third-party outsourcing of HR function to professional employment organization.Decreased fixed overhead costs by 50% through effective cost management, automation, and third-party outsourcing arrangements for distribution and technical support.

Executive leader of Product Marketing, Purchasing, and Distribution of US Direct Marketer to include $40 million in supplier contributions, $16 million annual department budget, 260 employees and 250,000 square feet state-of-the-art distribution and logistics facility.Decreased overall costs by 25% over 12 months while increasing overall service levels by adding electronic drop-ship suppliers which took available inventory from $40 million to $1.2 billion.

Departmental leader at various levels within Worldwide Direct Marketer, including $60 million in supplier contributions, $2 million annual department budget, and 70 employees.Negotiated and secured $28 million in grant-aid for employee recruitment and training from UK government for European expansion.Increased operating margin of TC Computers from -1% to 5% on $40 million in annualized revenue to become most profitable division within parent company.Created Product Management group while developing logistics back-office, linking over 30 suppliers electronically.