Robert Brown Email & Phone Number

Pitt Meadows, Bc, Ca

Surrey, Bc

Surrey, Bc

Port Coquitlam, Bc

Responsibilities:Windows Server and network design. Including software, hardware, and applicationsServer, network and data migration planning and implementationMaintain accurate documentation of client environmentsPrepare quotes and recommendations to obtain project workMaintain accurate metrics with adherence to set goalsAdditional Duties:Identify and make improvements in technical standards, processes and proceduresProvide escalation support, training, and mentorship to fellow technicians Research and implement new technologiesMaintain accurate, real-time billing records and expense reportsKaseya administrator. Responsible for best practice adherence and innovations

British Columbia, Canada

ActiveCo Technology Management is a Managed Network Service Provider for small to medium companies with networks of 25-150 computers. Based out of Port Coquitlam, BC, Canada we manage our clients' computer networks for a fixed fee, providing peace of mind and accountability while eliminating spiking IT support costs. Services include 24X7 real-time monitoring, disaster recovery, unlimited help desk and onsite services, preventative maintenance and access to a talented team of engineers and technicians. www.activeco.comResponsibilities:- Windows systems administration and troubleshooting- Technical support through remote access over phone and email. - Highest escalation point of service desk and reactive issues- Technical training and mentoring to both technical staff and end users- Technical documentation, time tracking and note taking in ConnectWise- Kaseya Administration - maintaining, updating and improvementsAdditional Duties:- Mac troubleshooting, on-site visits, trend analysis, project delivery, process creationAchievements:- Implemented a wide range of automation and monitoring solutions through Kaseya (RMM Software), saving 20-30 man hours a month across multiple departments.- Initial development of best practice system that includes 100s of checks for standardization across dozens of networks, improving proactive response and reducing reactive customer requests.