Robb St. Lawrence Email & Phone Number

Merrimack, New Hampshire, United States

Merrimack, Nh

Greenland, Nh

Customer service professional with extensive experience in account and customer relationship management and retention. Key Achievements: -Assists Volkswagen Group of America to buyback 500,000 VW 2.0L Diesel cars involved in a $14.2 billion lawsuit.-Extensive knowledge of class action lawsuit to ensure appropriate handling of each client transaction.-Managed client base in various dealership locations with a high degree of professionalism, detail, and knowledge.-Exceptional customer care resulting in return customers and customer referrals.-Consistently achieves buy back objectives and increasing the overall client base.-Recognized for being highly detail orientated and organized with all necessary paperwork.

Portsmouth, Nh

Experienced Sales Associate who regularly meets or exceeds sales quotas, and creates solid client relationships that have built a large referral base and increases sales growth. Key Achievements: -Strong negotiating skills that has established an increase in sales revenue. -Recognized for exceptional customer relationship building resulting in return customers and referrals. -Continuously educating self on new and changing products and special pricing deals to better service the customer’s needs and wants.

Stratham, Nh

Directly responsible for capturing online inbound leads and converting to sales. Created new design themes for marketing and collateral materials. Responsible for design and production of computer-generated artwork for marketing and promotional materials used on company website, social media, print documents, and advertising. Key Achievements:-Consistently recognized for fresh and innovative ideas and applications.-Developed a consistent presence on social media that increased brand recognition by 15%.-Continuously increased online inbound lead to sales by up to 34% over the course of three (3) years.-Created company identity and theme that enhanced the brand recognizability in the market.

Customer service and improving overall quality of life among residents in a facility.

Supervised 40 residents and monitored a 350 resident building on a nightly rotation. Completed administrative tasks including work orders, incident reports, and room condition forms.Planned and implemented educational and wellness programs.Identified individual students' needs and made referrals to appropriate KSC departments.Maintained and presented knowledge of campus resources when necessary.Facilitated individual meetings with students on a quarterly basis to enhance their peer to peer relationship with other residents and campus programs.

Served as a Designed Assistant with three other employees.First years of employment spent designing posters or advertisements for Cafe events.Later served in a position similar to an Art Director to the new design employees.Responsibilities included approving Designers finished works, advising the operations of prints and publications, and creating and scheduling interactive multimedia ads.Required high levels of motivation and group collaboration.