• Design, develop, test and implement reporting tools, dashboards, and platforms• Assisting with the migration to an on-premise Azure data environment• Improve efficiency and user experience of pre-existing SSRS reporting tools by reproducing into Power BI• Develop SSAS data modelling to support the development of larger reporting suites• Data Reporting development through Power BI, SQL, Visual Studio, SSRS, and SSAS• Manage data driven development projects for both internal/external stakeholders• Provide support and understanding to key stakeholders on business data, and reporting functions• Provide BI & MI Analysis

• Working primarily on a project to migrate and implement a new IT system for Business onboarding and processes• Data Migration & ETL• Power BI implementation on static & dynamic reporting• Data Analysis through SQL Server• Data Reporting development through Power BI, SQL, Report Builder & Excel• Data Warehousing• SQL Scripting for Reporting, Migration, ETL & Intergation• MI Analysis

• Data Implementation & Integration• Data Analysis through SQL Servers and database mining• Machine Learning/RPA• Systems testing• Onboard and manage new data clients• Data Reporting • Statistical Analysis• SQL Scripting and developing analysis tools across SQL Servers and Excel

• Data cleansing and uploading• Analysis of data records• Client implementation• Systems testing• Create and maintain customer and client data records in Oracle• Create and maintain products, along with pricing, within Oracle

• Collating and analysing of raw data• Data reporting• Commercial and operational analysis • Implementation of new processes and technologies across the business• Improvement management• Employee engagement team member

In this role I was the main point of contact for one of the organisations biggest accounts, this included:• Communication with appropriate external and internal stakeholders• Logistics planning and implementation• Conflict resolution• Strategic planning• Employee engagement team member

• Running of the floor in the contact centre• Monitoring and analysing present and historic call volumes and data• Implementing and encouraging organisation policies and standards• Organisation of employee workload and rota’s • Employee engagement team member

• Training and management of new starters• Support for advisor queries• Encouraging and supporting continuous personal development of staff, existing and new• Employee engagement team member

• Strategic assessment of social media activity and profile optimisation• Strategic planning of social campaigns• Writing of social media calendars, paid and organic

• Providing support and direction to existing clients• Pitching to prospective clients• Advising on website creation, domain hosting, search engine optimisation (SEO), digital marketing activities• Demonstrating tools and apps available to clients• Networking/relationship building with prospects and clients

• Assisting underwriters with medical assessment checking• Requesting and reviewing medical reports and data received from GP’s• Managing case escalations• General administration• Training new members of the team