General Manager
Current• Focus on achievement of hotel financial goals / budget targets.• Coaches and supports hotel team to effectively manage occupancy and rates, wages and controllable expenses.• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.• Be accessible to guests and employees.• Conduct weekly staff meetings and the required meetings for all employees.• Ensure that the MOD (Manager on Duty) program meets Starwoods and franchise standards.• Responsible for the accounting function i.e. accounts payable, accounts receivable and payroll/personnel.• Complete understanding of front office system to include check-in, checkout, advance deposit and night audit functions.• Responsible for all cash funds on the property and timely counting, surprise drawer count, verifying safe and documentation of the funds as out lined in the internal audit procedures.• Ensure the proper keeping of records to include audit packs, payroll information, warrantees, contacts, MOD reports, security reports and statistical data.• Ensure compliance with and completion of all daily operational procedures by the engineering department.• Ensure that current information on rates, packages and promotions are available for front desk staff.• Ensure that all Alcoholic Beverage Services and Food Service meet all Starwoods, Franchise, state and federal standards.• Ranked Overall #1 Aloft Hotel in the world by Marriott Corporation for 2018, 2019, 2021, 2022 and 2023.
