•Deployment and management of Cisco Unified Communications Manager VOIP system replacing traditional Centrex system•Deployment and management of RingCentral cloud VOIP solution reducing telephony expenditures by 40% annually•Management of Active Directory and DNS•VMWare ESXi administration•Deployment and administration of Rubrik Cloud Data Management solution•Deployment and administration of Cisco AMP•Deployment and administration of Cisco Umbrella•Deployment and administration of Cisco ISE•Deployment and administration of Office365 hybrid environment•IBM iSeries administration•Microsoft Exchange server administration•Provide Tier 2 support for McLeod Truck Management System•Provide support of Windows-based laptops and applications

Application Batch Scheduling Services - HP Enterprise Services•Provide clients and business partners with end-to-end service by implementing, monitoring, and maintaining production applications, systems and products•Maintain online service and batch processing schedules while managing and implementing required product/service releases changes•Involved in planning, implementation, maintenance and support of automation routines, business applications, application components, management tools and processes, and business recovery plans•Identify batch automation opportunities, designing and implementing streamlined, sustainable solutions•Demonstrate experience in batch-conversion and migration related activities within different scheduling toolsets including UC4, Robot/SCHEDULE, Zeke, Control-M, iSeries Native Scheduler•Participate in monitoring, meeting and reporting on Service Level Agreements•Service Delivery Lead for iSeries Scheduling Services•Provide Deep Technical Support (DTS) for UC4 Workload Automation Suite, iSeries and z-OS

•Co-managed, trained and developed service desk staff of 50+ support technicians•Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows desktop OS, MS Office, e-mail (Domino/Exchange), Active Directory, network, Internet connections and remote access, and hardware/peripherals for enterprise of over 50,000 global employees•Liaise with network services, software systems engineers, and/or other technical services support groups to identify and resolve technology problems•Design, generation and distribution of monthly performance reports and KPI metrics for Global Service Desk management using SQL, VBScript, Crystal Reports, Brio and MS Access to extract and transform data from MS SQL and Oracle databases•Converted legacy MS Access and Brio reports to Crystal Reports and automated report generation and distribution via Crystal Enterprise Server•Extensive use and support of Remedy Action Request System for incident/change management and reporting on Service Desk KPI metrics•Installation and support of hundreds of pre-packaged and custom web applications•Development and maintenance of Service Desk team website - Windows Server with MS SQL Server backend•Technology Site Contact/Liaison for the Denver Mercer Office

•Outside sales of custom built PC and server solutions, as well as network security appliances, and contracted IT support services•Generation of new clients and sales using a focused, aggressive sales approach•Maintained, serviced and sold to existing clients through regular contact, follow-up and solid CRM practices.•Received recognition for generating most new clients in month of October 2002•Received Employee of the Quarter recognition (Q4 2002) •Sales certifications held: Microsoft Sales Certification SonicWALL Firewall Sales Expert Symantec Security Sales Knowledge Award

•Lead 1st level operations control team, and provided 2nd level system programmer support of OS/390 and MVS for mainframes in both North America and Europe •Development and deployment of automated processes to ensure system stability and promote auto-recovery using CA-OPS/MVS II, JCL and REXX•Lead project team assembled to automate OS/390 IPL sequence, reducing IPL times by over 40% and FTE requirement by 1.•Problem Manager for North American mainframe applications•Produced operations performance reports and KPI metrics for senior management•Provided support for Zeke and Control-M batch scheduling/automation packages•Diagnosis and recovery of abnormally ending batch programs•Monitored and recovered CICS online transaction processing•Responsible for creating and maintaining documentation of support processes and recovery decision trees•Consolidation of North American and European mainframe support teams into one global unit•Global integration of 2nd/3rd level system support into operations bay, reducing incident escalation by over 50%•Enabling problem management processes aimed to reduce total number of incidents by over 50%

•Monitored and supported all AS/400 computer system operations, including PRMS supply-chain suite•Automated business month-end processing schedules using Help Systems ROBOT/Scheduler and Alert, plus developed CL programs to facilitate•Operated IT/PC Help Desk -- PC hardware installation, upgrades and support•Designed, constructed and maintained company website using Microsoft FrontPage. Site consists of catalogs of each of the company's product lines with areas for customer inquiries and feedback•Led project team responsible for automating and distributing reports from AS/400 to PCs, eliminating paper costs by over 80%•Development of in-house service call tracking program for help desk•Continuous Improvement team created to effectively manage and eliminate system incidents and outages