Robby Franklin Email & Phone Number

Franklin, Tn

Oversee the operational program performance for the company's health plan clients. Communicate program performance and value to our clients on a quarterly basis. Serve as the operational owner of all service issues and manage a team of Client Service Managers.

Franklin, Tn

Serve as the operational owner of all service issues, manage the customer relationship including the client's overall service experience, and communicate program performance and value for MedSolution's State Medicaid health plans.

Franklin, Tn

Managed several initiatives and projects in the Client Services department including the leadership of the Eligibility and Authorization teams, resolved health plan and provider issues, and coordinated an outreach pilot program with our providers.

Franklin, Tn

Member of a Lean Sigma team tasked with identifying process improvement opportunities across the organization.

Member of a program management team assigned to the enterprise delivery of a pharmacy advisor chronic condition management program.

One of the initial members of an internal continuous improvement team tasked with identifying and realizing $500M of inventory savings within the supply chain over a three year period.

Executed ad hoc audits to improve business processes at the request of the Chief Auditor and Chief Operating Officer. Led a disease management value stream analysis project which resulted in recommendations to ensure completeness and accuracy of billings to clients. Facilitated a cross-functional team which reduced participant billing defects. Performed testing on various segments of the business to support Sarbanes-Oxley and evaluated the efficiency, effectiveness, and adequacy of internal process controls. Coordinated the Section 302 Sarbanes-Oxley principal executive and financial officer quarterly certification process.

During the first year with the company, moved up in the department from Staff Auditor to Senior Auditor. Served as a team member and project lead on financial and operational audits, as well as non-audit consulting support. Broad experience throughout multiple divisions of Caremark.

Executed various corporate accounting functions including monthly journal entries and reconciling balance sheet accounts for this provider of revenue and payment cycle management solutions that connects payers, providers, and patients in the healthcare system.

Managed a variety of functions for the accounting department and prepared monthly joint venture statements for this $25M privately held check and debt collection finance company.

Worked on the audit team as a first year associate for various Assurance Business Advisory Service engagements in the Financial Services, Manufacturing, and Service industries.