Robby Miller Email & Phone Number

Minneapolis, MN, US

Minneapolis, Minnesota, United States

• Partnered with lead attorneys in the creation and filings of USCIS immigration applications/petitions for thousands of international clients with specialties in Employment [O Visa and National Interest Waiver.
• Communicates requests for evidence, and updates clients as determined by case need.
• Handle and traffic incoming/outgoing time-sensitive mailings, distributing and recording by case need.

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

• Engages with and interacts with fans during all aspects of basketball games, leading on-court promotions and sketches, t-shirt tosses, seat upgrades, and halftime performances.
• Supports the live programming and entertainment department by performing at internal or external events, including viewing parties, parades, and sponsored events.

Minneapolis, Minnesota, United States

Saint Paul, Minnesota

• Provided warm and hospitable customer service for all Park Square Theatre patrons during shows ranging in audience sizes of up to 352.
• Ensured and resolved all patron complaints.
• Verified and submitted all cash deposits and patron reports from ticket agents and bartending staff ensuring accuracy.
• Trained in new staff, as appropriate.

Saint Paul, Minnesota

• Confirmed educational matinee show bookings for more than 30,000 students across two performance stages, collecting annual booking revenue of $400,000.
• Functioned as main teaching assistant for three adult-learning, multi-week theatre educational workshops.
• Collaborated with educational department stakeholders – Educational Advisory Board, Director of Education, and Education Sales and Services Manager – to ensure smooth running of the High School Ambassador Program, as.

Saint Paul, Minnesota

• Conducted independent credit card appraisal to ensure proper spending practices for employees.
• Analyzed and spread the organization’s $3.5 million budget for the 2018-2019 fiscal year using Sage Accounting Software.
• Designed and established training materials for new Microsoft Outlook calendar policies to streamline and simplify space use reservation requests.

Minneapolis, Minnesota

• Provided strategic oversight and management of the Hennepin Theatre Trust Volunteer Program, comprised of 200+ volunteers. Handled recruitment, volunteer position development, scheduling, data organization, training.
• Designed and disseminated all communications for volunteers including shift reminders, engagement notes, program and organizational updates as well as internal/external volunteer opportunities.
• Improved training efficiency by redesigning and streamlining volunteer onboarding practices in collaboration with human resources department and administration.

St Paul, Minnesota, United States

• Enter and record all food and drink orders via a NCR Orderman or Computer POS.
• Provide high level customer service
• Properly serve and handle all food and beverage items, in a timely manner.
• Maintain full knowledge of food and beverage products served.

Minneapolis, Minnesota

• Led and organized trainings for over 350 volunteers and 30 house managers over a two-week span with specific and measurable skill sets.
• Provided on-ground Front of House field support across 12 venues in Minneapolis and Saint Paul.

St Paul, Minnesota, United States

• Served as lead supervisor for five-member team, providing training and mentoring support as needed.
• Oversaw and managed all front-of-house and ticket sale operations for six mainstage productions, recruiting additional volunteer assistance as needed.
• Directed team on the execution and implementation of three alumni and high school engagement events.
• Maintained departmental website accuracy through HTML editing via Extron.

Saint Paul, Minnesota

• Assisted in marketing and engagement opportunities through the creation and distribution of branded content
• Completed front-of-house ticket and concessions sales during mainstage productions recording transactions accurately.

Saint Paul, MN

• Lead 60-80 incoming first-year students through Hamline University’s two-day summer orientation process
• Created and maintained supportive, inclusive environments for a classroom of 18 students in their first semester for a consecutive three semesters
• Acted as a positive role model and support system for first-year students
• Maintained knowledge of and utilized campus resources

Saint Paul, Minnesota

• Advised and listened to questions and concerns dealing with technology for the Hamline University campus responding via 35+ emails, calls, and walk-ups daily within OTRS Database.
• Maintained connections with entire ITS staff/team to respond supportively and promptly to tasks given
• Independently developed and maintained knowledge of current technology trends, updates, and uses for future troubleshooting
• Developed and implemented new training modules for incoming employees via Blackboard

Minneapolis, MN

• Designed specified recruitment strategies for over 310 volunteers and 37 house managers
• Devised new front-of-house system collaboratively for an audience of over 47,000
• Organized and executed a Volunteer Appreciation Party at an off-site location for over 150 volunteers
• Verified and reported hours within volunteer database system for volunteer record maintenance

Dual Degree (Bachelor Of Arts, Bachelor Of Business Administration), Theatre Arts And Marketing, Gpa: 3.592

Activities and Societies: Hamline Student Theatre Association, Dance Ensemble, Spectrum, Hedgeman Center for Student Diversity Initiatives.

Study Abroad, Electives

In the Spring of 2017, I studied abroad at the Cologne Business School in Cologne Germany where I focused on business electives in an.

High School, Theatre Arts, General, Gpa: 3.768

Activities and Societies: Active Theatre Participant, Main Street Actors Guild, National Honor Society, MSSPA Ambassador • Maintained.