Robby Mowers Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Lead a team of architects who seek to understand how customer's business and IT teams operate, then collaborate with customer leadership teams to construct pragmatic plans for implementing and/or accelerating Unified Observability within our Client's environment.

San Francisco, California, Us

Cambridge, Massachusetts, Us

Drive strategies that transform our Professional Services organization into a world class services, support, and training organization. Worked cross-functionally across project management, customer success, and sales to optimize team’s billable utilization, resource allocations, and pipeline.

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

Building innovative EUE & APM practices with Aternity's consulting partnersDeveloping tailored strategic operational plans, employing sustainable continuous improvement operations that leverage Aternity EUE/APM within client organizationsImplementing best practice data collection and analytics for Aternity EUE & APM

San Francisco, California, Us

Working with organizations ranging from the US military, Healthcare, and Management Consulting firms to develop operational strategy, provide training, and implement End User Experience metrics leveraging Riverbed's SteelCentral Aternity technology.

Lead operations and strategic direction for the client delivery team and oversee GTM strategy for our new Productivity Insight software. Manage, coach, and train teams comprising of Process Consultants, Business Analysts, and Support Analysts. Direct analytics implementations and client support initiatives for multiple Fortune 500 companies. For Productivity Insight: lead data process modeling architecture, product roadmap, funding initiatives, and vendor/partner selection.• Developed and Implemented performance KPI’s at Fortune 500 companies• Deployed workforce analytics strategy saving on personnel resources• Enhanced user experience analytics for websites/customer portals• Generated new revenue stream conceptualizing and building a process analytics software• Acquired funding and established strategic initiatives through Board of Investor presentations• Engineered product to meet strict security requirements (NIST, HIPAA, PCI compliance)• Managed vendor selection process for acquiring design/development partners

Responsible for driving a new strategy to integrate client monitoring and BI tools with Evidant’s home-grown software to optimize value delivered to clients. Led presentation efforts to inform and train client management teams on newly deployed metrics and KPI’s. Consulted a series B funded startup on leveraging business intelligence software for customer dashboards.▪ Coordinated training programs for team’s data analysis tools: Tableau, SQL, Excel, etc.▪ Modeled various banking, health insurance, and P&C insurance organizations, prioritizing areas for technology investment▪ Deployed desktop utilization metrics strategy for regional bank's back-office operations▪ Collaborated with domestic and international Spotfire and data warehouse engineers to architect data model and design & develop customer dashboards

Responsible for strengthening client relationships by leading a team of support analysts in implementing and maintaining accurate, valid, and valuable analytics strategies. Worked with various levels of organizations to gather and deliver on requirements for actionable dashboards and reports. Modeled business activities and business processes for various client’s operations departments: contact centers, claims processing, loan processing, membership maintenance, etc.▪ Received advanced training in Tableau, Spotfire, and SQL to ensure client dashboard requirements and/or complex data requests could be satisfied▪ Collaborated with Forrester and Fortune 500 bank to develop digital experience KPIs▪ Integrated EUEM and reporting into a large healthplan's SDLC protocols▪ Built business activity models and delivered metrics to executive steering committee in implementation of Healthnet Inc’s Business Impact IT-governance Metrics program

Implemented and maintained the accuracy and validity of client data sets, providing trending and root cause analysis. Gathered requirements for alerting, reporting, and dashboards. Performed time study observations and trained on transforming collected data into business activity and business process models. ▪ Received training in implementing monitoring software: Gomez, Aternity, New Relic, etc▪ Supported monitoring for Fortune 500 Bank’s digital team providing reporting & trend analysis

St. Louis, Missouri, Us

Trained customer service teams to deliver exceptional customer experience and optimize revenue generation. Managed P&L, branch operations, and fleet planning for three different branches with 100+ cars in inventory.▪ Achieved #1 ranking customer service score in RI market▪ Increased operating profit 25%+ year-over-year for each of 3 managed branches