Robbyn Hunter Email & Phone Number

Supporting large project team (100+) of permanent and non permanent members of staff.Internal communication for key messages for team.High volume on and offboarding processes for contracting/consultantsDocument management on shared drive including stafffiles and invoicing following GDPR guidelinesTroubleshooting and escalating for HR and IT.

Frontline call centre role- Debit card support for a wide variety ofcustomers from different socioeconomic backgrounds.- Using bespoke IT systems to support customer queries.- Confidently managing and deescalating complaints.- Customer champion, improving our service and customerexperience.

- Frontline call centre role- Credit card support for a wide variety ofcustomers from different socioeconomic backgrounds.- Using bespoke IT systems to support customer queries.- Confidently managing and deescalating complaints.

- Assessment for new clients and service users.- Implementing care plans, supporting 100 existing clientsLiaising with other health professional and advocating forclients.- Monitoring care delivery for a team of 30 carers throughspot check, audits and training.- Process and Policy review and development.- Adhering to CQC regulations, achieving CQC rating.

Conducting assessments for new clients and service users.Ensuring all client files were kept securely and up to dateon electronic and paper based systems.Quality assurance through spot check, audits of care plansand medication administration records.Care visits and out of hours call support.

Care within the community for elderly adults.- Lone working and in pairs.- Variety of care tasks depending on the service user suchas cleaning, personal care, administering medication,accompanying for personal appointments.- Completing contemporaneous accounts of visits ensuring all paperworks completed.