Rob Capparelli Email & Phone Number

Burlington, MA, US

Fully Remote, US

Laksevåg, Vestland, NO

• Defined and communicated the product roadmap for the entire organization
• Implemented new processes for feature prioritization, design approval, and internal communications
• Managed and mentored a team of junior product managers to meet company and personal goals
• Served as the lead product manager for various projects that leveraged our ML/computer vision models to predict critical business needs, increased decision making user engagement, and streamlined internal processes to.

Boston, Massachusetts, US

• Determined overall software product strategy, roadmap, and user experience for the Hydrow rowing machine as well as the mobile apps
• Led a small consumer-focused data-driven team to deliver exciting new features that drive user engagement and increase customer satisfaction
• Managed 3rd party relationships with vendors whose products are part of or support the Hydrow user experience

Boston, Massachusetts, US

• Led complex projects that included cross functional planning up front and at launch, and involved development across multiple teams
• Projects included a subscription renewal process that generates an additional $500K per year in otherwise lost revenue, and an internal tool to help teams access 10 times more licensed music content in about 50% less.

Dallas, Texas, US

• Managed product initiatives around Care@Work, a $75M B2B set of products sold to HR departments of companies with employee counts ranging from less than 100 to more than 100,000- Managed projects to increase the.
• Led multiple cross functional teams to overhaul the user screening process resulting in a new safety check called CareCheck for the site’s 2M+ caregivers
• Managed/mentored product managers to help them meet company, department, and personal goals

Dallas, Texas, US

• Managed the $6M B2B Marketplace product which allows businesses such as daycares and home care agencies to advertise to Care.com families and recruit Care.com caregivers- Leveraged unique content from these customers.
• Managed Trust & Safety by increasing both the efficiency and the compliance of the process for consumer purchase and internal purchase of background checks for caregivers on the site

Armonk, New York, NY, US

• Launched the first mobile solution in the market to support a job application on a mobile device embedded within an applicant tracking system
• Co-led focus group sessions to understand target user needs for the new mobile product
• Improved a 5 year old product not used by any clients to become a product now part of the standard offering and referenceable by multiple clients
• Managed, presented, and justified the road map for assigned products internally and externally
• Owned all product communication from functional specifications for development and quality assurance to enablement training for both internal and external clients

Weston, MA, US

• Managed 5 product releases including a re-design of the core employer user flow and the incorporation of support for EEO compliance
• Re-designed the core user flow of the employer site which led to more than a 10% increase of user conversion to sale in major markets
• Streamlined the maintenance process to support global feedback into monthly site releases
• Performed competitive analysis to determine the road map for assigned products
• Supported global sales organization for product launches and ongoing product support
• Ensured product quality by leading user acceptance testing and production acceptance testing for assigned products with every site release

Lowell, MA, US

• Developed and presented serviceability business cases to drive product requirements that increased efficiencies within the Service organization saving the company 1,000’s of hours and dollars
• Drove the readiness of the technical support and worldwide field organizations, consisting of over 500 employees globally, for product releases
• Reported on the state of Service readiness to senior management for approval for the product release
• Managed up to 6 Service Planning Product Managers towards department goals around release readiness and monitoring for their individual products
• Standardized and managed the company’s beta programs
• Co-managed the development and deployment of a standardized implementation methodology used by over 300 field service people. This effort included conducting one-day workshops throughout the field and resulted in a.

Lowell, MA, US

• Drove service readiness for individual products including the company’s first web based scheduling product, the company’s first client server automated retail scheduling product, the company’s first workflow engine.
• Coordinated the beta customer implementations, training, and support for over 10 beta customers in retail, healthcare, manufacturing, and city government
• Championed serviceability issues during the product development process to ensure that the released product could be implemented and supported by the Service organization
• Developed implementation tools for all assigned products to enable the field service organization to implement the products more effectively and efficiently

Lowell, MA, US

• Served as project manager as well as technical consultant for more than five Fortune 500 companies.
• Prepared and executed on project plans for the successful implementation of Kronos products to as many as 100 individual sites
• Implemented Kronos products to meet the needs of the end user while complying with the guidelines set by the customer’s corporate office
• Served as one of the only resources within the Service organization able to implement and support the company’s character based automated retail scheduling product
• Coordinated the efforts of internal departments such as product marketing, quality assurance, development, technical support, and various field offices for resolution of customer issues
• Conducted product training classes for customer MIS help desks and end users

• Provided technical software and hardware support to end users
• Served as the customer’s IT role by providing support for the UNIX boxes that hosted the software
• Managed departmental functions such as call table management and late shift scheduling
• Delivered 5 day end user product training