Robert Carbonell Email & Phone Number

North Richland Hills, TX, US

Conway Springs, Kansas, US

ELP Aviation Delivery Business Analysts are members of a techno-functional team specialized in implementing and delivering ELP’s suite of custom software solutions for various airlines. Delivery Business Analyst will be the Subject Matter Expert on these solutions and be involved in end-to-end solution implementation of each product, including training.

Montréal, Québec, CA

• Proactively and creatively works to provide a schedule that drives revenue retention through client satisfaction as well as employee retention through consistent work-life balance.
• Allocates simulator instructor's resources to maximize revenue and employee efficiency. Creatively solves complex allocation issues while staying within regulatory and CAE guidelines.
• Independently adapts the schedule to fluctuating demands including last-minute cancellations and instructor's absence calls.
• Acts as the key execution point of all training within CAE-responsible for allocation of all program-related resources in a manner that both maximizes revenue and ensures the long-term health of the program.
• Communicates with their assigned training manager, sales, and customer service to react to customer requests and proactively address possible training concerns.
• Seeks opportunities to improve revenue efficiency by optimizing booked schedules and providing clear slots for sales to fill. Balances responses to both clients and sales in a way that ensures balanced support for all.

Washington, DC, US

• Working business and home loans for disaster victims from Florida, Texas, US Virgin Islands, and Puerto Rico screened by SBA field associates; discuss proposed loans with applicants to confirm understanding of the loan.

• Identifying and scheduling customer deliverables and tasks including customer support (user manuals & documentation). Organizing training, liaising with the future Account Management and AIMS developing team, and.

Irving, TX, US

• Responsible for testing all AIMS software patches and Bi-Annual upgrades to minimize bugs and deliver a quality product to all users. Oversaw company users and acted as the primary liaison between user and Crew.

Hanover, MD, US

• As a Sr. Quality Assurance Engineer, I directed quality assurance efforts with a staff of Contractors including distribution of daily reports, team leadership, ownership of crew scheduling system, UAT, troubleshooting.

Irving, TX, US

• I managed a total of 1200 users administered all testing for the AIMS patches and Bi-Annual upgrades to minimize bugs and deliver a quality product to all users.- Ensure that all Crew Certificates are linked between.

Irving, TX, US

• Managed all crew logistics for the entire Australia business unit including all operational and training planning while achieving 100% crew availability and ZERO reportable regulatory compliance issues.
• Planned and modeled all strategic and tactical workforce requirements for regional operations to ensure 100% contractual compliance and improving operating efficiency by 20% over two years.
• Coordinated the logistical needs of all pilots, engineers to ensure efficient movement of company resources while also planning the most economical travel resulting in a reduction of 50% of travel-related overtime and.
• Selected to lead a team of planners in implementing quality control best practices across 5 global business units affecting 13 Air Operating Certificates and over 800 direct employees. Planning compliance findings.

Dallas-Fort Worth, Texas, US

• Crew Tracking Analyst, Dec 1991 – Mar 2012
• Crew tracking Analyst, Pilot, and Flight attendant daily and future Planning, 1996-2012
• Lead Supervisor in Miami Hub, Managed daily flight Operations.,1993-1996
• Operations load planner, 1992-1993
• Airline Passenger Service Agent, 1991-1992