Robert C. Email & Phone Number

Responsible for day to day system and system security operations for a 24x7 emergency services organization.Business ContinuityWindows Server Engineering and AdministrationVMWare 7.x AdministrationExchange 2019 Administrationo365 Administration

Specializing in providing enterprise business solutions to diverse clients in the small and mid-sized range.WordPress WebsitesBasic Search Engine OptimizationSystems Engineering and AdministrationNetwork Engineering and Administration

Spokane, Washington, Us

Merrimack, Nh, Us

System Engineering and Administration VMWare 5.x and 6.x Exchange 2010 and 2013 Windows 2008, 2008 R2, 2012, and 2012 R2 MimeCast

Us

Technical Manager overseeing a dynamic and diverse team of six Systems Administrators in three states. Management responsibilities included:• Negotiated hardware contracts in excess of $2m• Negotiated licensing contracts in excess of $4m • Managed six person Network Administration Team dispersed over three states• Point of Contact for all Microsoft Contracts (EA and Premier Support), including management of access and auditing requests.• Pivotal in the design, procurement, and implementation of a $3.2m full organizational network and systems upgrade.• Primary contact for vendor Project Managers, Sales, and Escalation.• Technical Contact for M&A Activities. In the last 5 years (2010-2015) the organization acquired 10 other institutions and successfully converted them to our technical practices and standards. In addition I was the Primary Technical contact for consolidations and divestitures during the same period.• One of five members of the BCP and DR Committee• Responsible for Network Operation Team yearly budget• Responsible for gathering and providing information to 3rd party auditorsTechnical responsibilities included:• Final Escalation point for all Helpdesk Tickets• Responsible for all Firewall, IDS, and Web Filtering Changes• Responsible for overall Network Perimeter and Internal Security• Primary Exchange Server Administrator• Primary Systems Administrator (OS Level, Windows Environment)

Us

• Negotiated hardware contracts in excess of $1m• Negotiated licensing contracts in excess of $2m • Interim CTO during search for new CTO• IT Lead and point of contact for conversion of two acquired financial institutions• Completed Exchange 2007 to Exchange 2010 migration (over 1300 user mailboxes and 1700 other objects) utilizing geo dispersed DAG• Manages servers, including e-mail, print and backup servers and their associated operating systems and software.• Manages security solutions, including firewall, anti-virus and intrusion detection systems.• Manages all network hardware and equipment, including routers, switches, hubs and UPSs.• Oversees installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.• Ensures network connectivity of all workstations.• Administers all equipment, hardware and software upgrades.• Performs network design and capacity planning.• Conducts research on network products, services, protocols, and standards in support of network procurement and development efforts.• Practices network asset management, including maintenance of network component inventory and related documentation and technical specifications information.• Administers and maintain end user accounts, permissions, and access rights.• Performs server and security audits.• Performs system backups and recovery.• Monitors and tests network performance and provide network performance statistics and reports.• Recommends schedules and performs network improvements, upgrades, and repairs.• Manages and/or provides guidance to junior members of the team.• Ability to present ideas in user-friendly language and conduct research into networking issues and products as required.

Spokane Valley, Washington, Us

• Responsible for all phases of IT life cycle for multiple networking clients. This included planning, design, implementation, optimization, and retirement of equipment. • Designed and implemented highly secure networking environments that met federal Criminal Justice Information System (CJIS) policy requirements. • Planned and Implemented complex networking infrastructures that connect multiple local, county, and state law enforcement agencies over LAN and WAN connections in a secure fashion including fiber optic connections and site to site IPSEC VPN. • Extensive use of Cisco products including the ASA, Catalyst, and ISR series of security appliances, switches and routers.• Extensive Microsoft Exchange experience including Exchange 2003 implementations as well as migrations and installation of Exchange 2007. • Extensive active directory implementation and deployment using group policies. • Extensive Windows 2003 and 2000 Server experience, including Active Directory, DNS, WINS, and DHCP.• Intermediate experience installing and implementing Microsoft Office SharePoint Server (MOSS), Microsoft System Center Essentials (SCE), and Microsoft Data Protection Manager (DPM).• Responsible for reviewing resumes and interviewing technical candidates. • Responsible for project management of client projects including coordination with the client, internal resources, and third parties.

• Contracted to Facility Management to provide configuration, documentation, and planning for the network infrastructure including voice over IP. Network infrastructure consisted of Cisco equipment including PIX firewalls, Catalyst Switches running both CatOS and IOS, and routers in the 2500, 2600, and 7200 series. Media included Single and Multi-Mode fiber optic cable, Category 5e copper infrastructure, T1, and Frame Relay lines. Other assigned duties included project management duties, recommending and reviewing products and technologies, overseeing Yakama Nation personnel on a limited basis, and monthly reporting.• Worked with other contractors to commercialize Yakama Nation Fiber resources.

• As Network Systems Administrator I was responsible for the day to day operations of the company network. Duties included backup and recovery, security, monitoring, configuration, troubleshooting, documentation, and end user support.• As a Technical Consultant I was responsible for specifying, purchasing, installing, configuring, and troubleshooting servers, workstations, and networks for clients. In addition I was also part of a two person security assessment team that tested, documented and solved both physical and logical network security issues for clients.

Spokane, Wa, Us

• As a Junior Consultant I built custom systems, supported end users in diverse environments at business sites, performed basic hardware, software, and network troubleshooting under supervision of a Senior Technical Consultant.• As a Senior Consultant I supervised and trained Junior Technical Consultants, performed advanced and basic hardware, software, and network troubleshooting. Acted as project manager coordinating client resources, third party contractors and Cycrest personnel in the installation of complex systems. Performed server installation, configuration, and maintenance.