Rob Chantler Email and Phone Number

Acting Lead since July 2024, promoted December 2024.

Microsoft 365 configuration including hybrid Exchange, Teams, SharePoint/OneDrive, with Azure AD/Entra ID management and various third-party integrations. Mail flow, email authentication, SMTP relay, calendaring/resource management, licensing, email threat response and security configuration, implementation of sensitive data classification and data loss prevention policies. Scripting and automation of administrative tasks, service and security monitoring, and regular maintenance and reporting tasks.Operation of internal compliance and investigation processes including litigation/legal hold, eDiscovery content search and export, audit logging, and administration of retention policies and data lifecycle management using Microsoft Purview at the direction of corporate Records and Information Management.Coordination with internal cybersecurity teams and external vendors for threat detection and remediation of phishing and other security issues. Proactive monitoring and vulnerability remediation in on-premises and cloud environments. Monitoring and responding to infrastructure and security alerts. Server and storage hardware maintenance and troubleshooting. Implementation of Microsoft 365 services for multiple subsidiary tenants with federation.Implementation of Everbridge IT Alerting suite for Digital Systems/Operations incident alerting and on-call scheduling. Integration of alerting condition sets in ServiceNow Incident module (>1000 alerts/year automatically generated). Administration, documentation and user training for TDS infrastructure teams. Implementation of an opt-in/opt-out SMS short code subscription service for internal corporate communications at our Canadian and international locations for health and safety alerting purposes. Assistance with operation of audio-visual equipment for meeting rooms, video conferencing, live streams, conferences and corporate events.Promoted to Senior in June 2023, Acting Lead since July 2024.

Facilitation of technical changes to Teck Digital Systems (Information Technology) production environments, through application of internal Change Control processes and procedures. Documentation, scheduling, business impact analysis and approval management. Coordination and co-chair of weekly Change Advisory Board (CAB) meetings. Reviewing requests for change (RFC) to ensure sufficient implementation planning, technical documentation and approvals, to maximize success in compliance with all applicable policies and regulatory requirements without unnecessary service degradation or interruption.Assisting with Post Implementation Reviews and incident analysis for continuous process and service improvements within Teck Digital Systems.

Handling of technical escalations and customer service resolutions for the Service Desk.First- and second-tier support to our clients, both internal and external; assisting with software and hardware issues via phone, email and instant messaging.Acting as a liaison between business users and technical support teams; working with business partners and Client Services teams to resolve advanced technical issues.Maintaining technical problem and resolution history through our internal ticketing system; assisting with functional development and quality-assurance testing of these systems.Assisting with the provisioning and ongoing usability of computers, peripheral equipment and software within established standards and guidelines.Assisting in preparing and revising procedures and documentation; design and administration of internal SharePoint resource for the Service Desk.Promoted to Senior level in September 2013.