Rob Howard Email & Phone Number

Cobb County, Georgia, United States

Cobb County, Georgia, United States

Manage scheduling of aircraft, instructors, and students. Coordinate available resources to accommodate training sessions while considering factors like aircraft availability, instructor availability, and student preferences.Monitor weather conditions and assess the impact on training activities. Communicate with instructors and students to reschedule flights accordingly.Serve as the central point of contact for instructors, students, and other staff members. Clear and timely… Show more Manage scheduling of aircraft, instructors, and students. Coordinate available resources to accommodate training sessions while considering factors like aircraft availability, instructor availability, and student preferences.Monitor weather conditions and assess the impact on training activities. Communicate with instructors and students to reschedule flights accordingly.Serve as the central point of contact for instructors, students, and other staff members. Clear and timely communication is crucial to ensure everyone is aware of their schedules, any changes, or important updates regarding training operations.Responsible for ensuring the flight school's resources, including aircraft, simulators, and instructional materials, are utilized efficiently. Show less

Deliver technical support to customers through various communication channels, including phone and email, while leveraging proficiency in multiple languages, if applicable.Document, validate, and analyze reported issues systematically. Maintain clear and consistent communication with both management and peers, as well as with escalation resources, all in alignment with our commitment to customer support.Utilize comprehensive tools, resources, and documentation to troubleshoot… Show more Deliver technical support to customers through various communication channels, including phone and email, while leveraging proficiency in multiple languages, if applicable.Document, validate, and analyze reported issues systematically. Maintain clear and consistent communication with both management and peers, as well as with escalation resources, all in alignment with our commitment to customer support.Utilize comprehensive tools, resources, and documentation to troubleshoot and swiftly resolve customer issues. Collaborate with additional resources as required, ensuring an exceptional customer experience. Show less

Atlanta, Georgia, United States

As a project leader, I spearheaded the recruitment of pivotal personnel, positioning the company to improve client onboarding which significantly increased the overall process efficiency. In the capacity of Project Coordinator/Project Manager, I orchestrated project teams during the onboarding process, adeptly identifying critical facets within new client networks that subsequently unlocked lucrative revenue opportunities for the organization.In my role as a Project Coordinator/Project… Show more As a project leader, I spearheaded the recruitment of pivotal personnel, positioning the company to improve client onboarding which significantly increased the overall process efficiency. In the capacity of Project Coordinator/Project Manager, I orchestrated project teams during the onboarding process, adeptly identifying critical facets within new client networks that subsequently unlocked lucrative revenue opportunities for the organization.In my role as a Project Coordinator/Project Manager, I played a critical role in propelling company revenue to a remarkable 33% increase. This substantial growth can be attributed to my implementation of key process enhancements, orchestration of targeted employee training programs, adoption of an agile project management methodology, meticulous focus on documentation, and cultivation of robust client relationships, among other impactful initiatives.My continued commitment to advancing change management and elevating employee training standards yielded tangible results, notably improving team productivity and directly enhancing both company efficiency and client satisfaction.• Established clear project objectives, deliverables, and scope, ensuring realistic timeframes for successful achievement. • Exercised meticulous financial control and maintained accountability within budgetary constraints. • Demonstrated persuasive abilities to influence decisions for immediate and long-term directions. • Identified effective strategies and allocated necessary resources to achieve project goals, establishing attainable schedules and checkpoints. • Streamlined project expenses through the development of implementation strategies and attainment of key milestones. • Fostered a culture of teamwork and emphasized the significance of a shared goal, while recognizing and rewarding outstanding performance. Show less

Alpharetta, Ga

• Provide effective service by listening to customers and meeting their needs efficiently.• Facilitated negotiation between management and employees to resolve conflicts.• Retained client base by gaining trust and confidence from client and achieved high CSI.

• Collaborated with technicians to review customer requests, resulting in 15% increase inrepair sales.• Managed technician team and dispatched repair orders promptly, resulting in a 20%decrease in repair time and increased customer retention.• Enhanced efficiency by 25% by providing clients with comprehensive written estimates forvehicle maintenance and repairs.• Maintained 100% customer satisfaction index rating, resulting in increased customer loyaltyand a 10%… Show more • Collaborated with technicians to review customer requests, resulting in 15% increase inrepair sales.• Managed technician team and dispatched repair orders promptly, resulting in a 20%decrease in repair time and increased customer retention.• Enhanced efficiency by 25% by providing clients with comprehensive written estimates forvehicle maintenance and repairs.• Maintained 100% customer satisfaction index rating, resulting in increased customer loyaltyand a 10% increase in sales.Nissan Owner First Award of Excellence - PlatinumNissan Motor Corporation • 12/2007 Show less

• Collaborated with team to increase sales by 15% through upselling and cross-sellingtechniques as Assistant Service Manager.• Oversaw technician team and dispatched repair orders as needed.• Increased Duluth store Effective Labor Rate by 15%

Bachelor’S Degree, Sociology

Information Systems, Information Technology

Education record

Activities and Societies: Phi Beta Sigma Fraternity Black Student Union VP