Rob Clairmont Email & Phone Number

Ottawa, Canada Area

Ottawa, Canada Area

• Managed the operations for a new cloud-based collaboration product sold directly to small businesses via e-commerce website. (www.avayalive.com)
• Coordinated integration of the e-commerce web site with the corporate IT SAP backend system including requirements definition and acceptance test plan
• Worked closely with supply chain to integrate new processes into their existing IT systems for product shipping, returns and stock planning
• Operations interface with multiple external suppliers required to deliver solution
• Built Operations wiki in Confluence and customized the Jira environment for both operations team and use for customer e-tickets
• Facilitated weekly software defect scrubs with design, product owner and operations teams

Ottawa, Canada Area

• Direct responsibility for eight staff members including; providing direction and leadership, coaching, performance management/reviews and the development of career paths
• Actively participated in the software design process to ensure quality output from the team including requirements definition, design documentation, code development, testing, code inspections, as well as customer.
• Led design discussions with the development team and architects to select the best design approach taking into consideration the current product software design, long-term vision for the product and desired project.
• Implemented the prototype of the virtualization of the product using VMWare for deployment in a Cloud environment. This involved setting up the hardware and VMWare software environment from scratch
• Acted as scrum master for two teams within an Agile/SCRUM software development process. One team focused on software deployment and developed Web Services, the other team developed and enhanced the software development.
• Discussed and clarified the system requirements and specifications with clients and product owners used for sprint and release planning

Ottawa, Canada Area

• Responsible for the software upgrade of the Nortel CDMA wireless network
• Technical and project management of multiple simultaneous software design projects within the team involving upgrade, installation, patching, backup and restore, performance improvements, high availability, product.
• Proposed and reviewed design options with the development team and architects and selected the best course of action given product strategy, project timeline and risk to the overall program
• Direct responsibility for 14 staff members including; providing direction and leadership, coaching, performance management/reviews and the development of career paths;
• Provided direction and daily leadership for projects being carried out by a team of 8 contractors in India;
• Reviewed technical solutions with the customer for custom software development and presented product improvements at a large customer user group forum

Ottawa, Canada Area

• Technical, project and people management for a team of 15 software developers in a C++ environment to deliver a telephony gateway running on a high availability UNIX platform
• Developed and implemented policies and procedures for operations and development for a small team working in “startup mode” within a large company
• Discussed system requirements and solidified specifications with clients and product managers
• Planned and organized allocation of development staff, in order to control costs and meet the timelines of the project
• Directed design discussions with the team in all areas of the product including, call setup, migrating from a third-party database to a proprietary in-memory database, in-memory database optimization, performance.
• Managed the customer support function within the team including carrying 24X7 pager and participating in customer escalations calls

Commerce, Marketing And Information Systems

Education record