Rob Clarke

Rob Clarke Email and Phone Number

Leading award-winning learning solutions | Consultant | Director | Co-founder | Marketing @ Elev-8 Performance
london, england, united kingdom
Rob Clarke's Location
Billingshurst, England, United Kingdom, United Kingdom
About Rob Clarke

Looking to unlock real business success? Hint: It’s not buried in your systems or processes! The secret lies with your people—the core of any thriving organisation.At Elev-8 Performance, we specialise in making behavioural change stick. As an award-winning consultancy, we help businesses worldwide get better results by focusing on the mindsets, skills, and actions that drive performance. Think of it as a pragmatic, performance-first approach to building stronger teams, sharper leaders, and better business outcomes.What we do best:-Help leaders create team climates that encourage growth and performance-Shift mindsets to drive real behavioural change-Equip teams with the skills to deliver exceptional customer experiences-Turn learning into measurable resultsOur expertise includes:• Working with leaders to foster a work environment that encourages employee growth• Encouraging mindsets that optimise performance• Providing your team with the necessary skills for effective customer service• Delivering business results and ensuring a return on your investmentWe operate across numerous areas of behavioural change, including Customer Experience, Sales, Leadership and Management Development, Diversity & Inclusion, Change Management, and more.Interested? Let's chat! Feel free to send me a direct message or visit our website at www.elev-8.co.uk. It's time to elevate! Now a bit about me:MBTI profile - ESTJHigh5 strengths - Strategist, Analyst, Commander, Storyteller, CatalystI’m an experienced awards judge (and chair judge), bringing a critical eye to some of the industry’s most celebrated achievementsI'm a father, petrolhead, crypto enthusiast, and travel junkie millennial with a passion for men's mental health.

Rob Clarke's Current Company Details
Elev-8 Performance

Elev-8 Performance

View
Leading award-winning learning solutions | Consultant | Director | Co-founder | Marketing
london, england, united kingdom
Website:
elev-8.co.uk
Employees:
9
Rob Clarke Work Experience Details
  • Elev-8 Performance
    Director And Co-Founder
    Elev-8 Performance Aug 2020 - Present
    United Kingdom
    As a Director at Elev-8, I deliver consultancy and behavioural change programmes for our clients (Customer Experience, Sales, Leadership, D&I and more) and work on our wider growth strategy, including marketing.I've worked with many FTSE250 organisations to transform their performance, including Bupa, Aviva, Cancer Research, Mitie, esure, Keyloop, Fiserv, ASOS, Hiscox, BMW, Bravo Auto and more
  • Awards International
    Judge
    Awards International Sep 2024 - Oct 2024
    London Area, United Kingdom
    Judge for the UK Business Awards 'Best growing business'
  • Awards International
    Judge
    Awards International Jun 2024 - Sep 2024
    London Area, United Kingdom
    Judge for the UK Customer Experience Awards for the category 'Best Employee-driven CX'
  • Awards International
    Judge
    Awards International Jan 2024 - Jun 2024
    Istanbul, Turkey
    Judge for the TCXA (Turkish Customer Experience Awards) 2024
  • Awards International
    Judge
    Awards International Aug 2023 - Oct 2023
    London, England, United Kingdom
    Judge for the UKCXA awards' 'Best Learning and Development"
  • Awards International
    Judge
    Awards International Jan 2022 - Oct 2022
    United Kingdom
    Judge of the UK Business & Innovation Awards 2022 and Chair Judge at the UK CX Awards 2022
  • Awards International
    Judge
    Awards International Mar 2021 - Jul 2021
    United Kingdom
    Judge at the 2021 UK Business Awards
  • Blue Sky Performance Improvement
    Director Of Consulting And Central Services
    Blue Sky Performance Improvement Mar 2019 - Jul 2020
    Guildford, United Kingdom
    Accountability for the performance of our consultants and client operations - sales support, PMO, lead-gen, proposal writing and client servicesI maintained a consulting view over the client-landscape and continued to drive the best commercial results whilst balancing the delivery of fantastic customer experiences by the business.I also owned some of our largest clients, including a seven-figure transformation of a UK defence wing.
  • Blue Sky Performance Improvement
    Director Of Consulting
    Blue Sky Performance Improvement Nov 2017 - Mar 2019
    Guildford, United Kingdom
    I led the consulting team, owned 'capability' for Blue Sky and was a strategic leader for the business.
  • Bluesky Performance Improvement
    Client Services Director
    Bluesky Performance Improvement Dec 2015 - Oct 2017
    Guildford, United Kingdom
    Senior consultant and leader specialising in complex change and transformation programmes in Sales, Service & Leadership. Responsible for the induction of new talent. Developed thought-leadership in the FS and Insurance space. Enhanced Blue Sky's internal digital capability and app platforms. I worked with clients such as Beazley, Alphabet, Hiscox and more....
  • Blue Sky Performance Improvement
    Principal Consultant
    Blue Sky Performance Improvement Mar 2014 - Dec 2015
    Guildford, United Kingdom
    Worked with numerous FTSE100 companies throughout the UK and EMEA to deliver award winning change programmes.Culminated in delivery of a large scale service transformation for a challenger bank which has resulted in 6 awards, including UK Customer Experience awards for financial services and banking
  • Rsa
    Uk Culture Change Lead
    Rsa Apr 2013 - Jan 2014
    United Kingdom
    Responsible for a significant cultural change in the Claims and complaints teams. Accountable for the cultural shift within the businesses, realising a leading customer experience, cost savings and reduced complaints / Ombudsman referrals whilst ensuring we were compliant:- Introduced peer-to-peer coaching into the business, driving high advocacy amongst staff and tangible shifts in our customer culture, over 91 distinct ‘learning teams’. - Led and developed professional facilitator coaches to embed customer excellence- Additionally supported another cultural change programme in More Th>n as an internal consultant (working in unison with three external consultants)
  • Rsa
    Regional Head Of Operations & Transitional Lead
    Rsa Jan 2013 - Apr 2013
    Croydon, United Kingdom
    Responsible for operational underwriting team of 75 FTE including 5 managers and leaders. In addition, managed a transition programme ultimately leading to the closure of a site.
  • Rsa
    Service Quality And Sales Change Manager
    Rsa Jan 2011 - Jan 2013
    Croydon, United Kingdom
    I was responsible for implementing and developing a new service and trading proposition for the mid market in a Regional Insurance business. Broker Promise used Commitment Based Management (CBM) to deliver tailored service for our clients, backed by a promise. Upskilling our teams to negotiate more effectively resulted in significant increases in new business uptake whilst nurturing client loyalty by offering the best service within this market.I was responsible for the delivery and development of this strategy and others in the Trading arena at RSA. I became an expert facilitator of peer to peer coaching sessions (in addition to 1-2-1 coaching) and ensured we delivered a quality customer experience every time through group call listening and continuous focus on the customer. Saw increases in NPS of +33 and increase in strike rates on new business to 70%+ in transformed areas of the business
  • Rsa
    Regional Operations Manager
    Rsa Dec 2009 - Jan 2011
    Croydon
  • Rsa
    Operations Manager
    Rsa Apr 2005 - Dec 2009
    Croydon
  • Rsa
    Development Underwriter
    Rsa Aug 2001 - May 2005
    Horsham

Rob Clarke Education Details

Frequently Asked Questions about Rob Clarke

What company does Rob Clarke work for?

Rob Clarke works for Elev-8 Performance

What is Rob Clarke's role at the current company?

Rob Clarke's current role is Leading award-winning learning solutions | Consultant | Director | Co-founder | Marketing.

What schools did Rob Clarke attend?

Rob Clarke attended Nma, The College Of Richard Collyer.

Who are Rob Clarke's colleagues?

Rob Clarke's colleagues are Miranda Cain, Hannah Godfrey, Carl Lovelock, Hilary Missen, Adam Archer, Lee Jones, Emily Archer.

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