Rob Clarke Email and Phone Number
Looking to unlock real business success? Hint: It’s not buried in your systems or processes! The secret lies with your people—the core of any thriving organisation.At Elev-8 Performance, we specialise in making behavioural change stick. As an award-winning consultancy, we help businesses worldwide get better results by focusing on the mindsets, skills, and actions that drive performance. Think of it as a pragmatic, performance-first approach to building stronger teams, sharper leaders, and better business outcomes.What we do best:-Help leaders create team climates that encourage growth and performance-Shift mindsets to drive real behavioural change-Equip teams with the skills to deliver exceptional customer experiences-Turn learning into measurable resultsOur expertise includes:• Working with leaders to foster a work environment that encourages employee growth• Encouraging mindsets that optimise performance• Providing your team with the necessary skills for effective customer service• Delivering business results and ensuring a return on your investmentWe operate across numerous areas of behavioural change, including Customer Experience, Sales, Leadership and Management Development, Diversity & Inclusion, Change Management, and more.Interested? Let's chat! Feel free to send me a direct message or visit our website at www.elev-8.co.uk. It's time to elevate! Now a bit about me:MBTI profile - ESTJHigh5 strengths - Strategist, Analyst, Commander, Storyteller, CatalystI’m an experienced awards judge (and chair judge), bringing a critical eye to some of the industry’s most celebrated achievementsI'm a father, petrolhead, crypto enthusiast, and travel junkie millennial with a passion for men's mental health.
Elev-8 Performance
View- Website:
- elev-8.co.uk
- Employees:
- 9
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Director And Co-FounderElev-8 Performance Aug 2020 - PresentUnited KingdomAs a Director at Elev-8, I deliver consultancy and behavioural change programmes for our clients (Customer Experience, Sales, Leadership, D&I and more) and work on our wider growth strategy, including marketing.I've worked with many FTSE250 organisations to transform their performance, including Bupa, Aviva, Cancer Research, Mitie, esure, Keyloop, Fiserv, ASOS, Hiscox, BMW, Bravo Auto and more -
JudgeAwards International Sep 2024 - Oct 2024London Area, United KingdomJudge for the UK Business Awards 'Best growing business' -
JudgeAwards International Jun 2024 - Sep 2024London Area, United KingdomJudge for the UK Customer Experience Awards for the category 'Best Employee-driven CX' -
JudgeAwards International Jan 2024 - Jun 2024Istanbul, TurkeyJudge for the TCXA (Turkish Customer Experience Awards) 2024 -
JudgeAwards International Aug 2023 - Oct 2023London, England, United KingdomJudge for the UKCXA awards' 'Best Learning and Development" -
JudgeAwards International Jan 2022 - Oct 2022United KingdomJudge of the UK Business & Innovation Awards 2022 and Chair Judge at the UK CX Awards 2022 -
JudgeAwards International Mar 2021 - Jul 2021United KingdomJudge at the 2021 UK Business Awards -
Director Of Consulting And Central ServicesBlue Sky Performance Improvement Mar 2019 - Jul 2020Guildford, United KingdomAccountability for the performance of our consultants and client operations - sales support, PMO, lead-gen, proposal writing and client servicesI maintained a consulting view over the client-landscape and continued to drive the best commercial results whilst balancing the delivery of fantastic customer experiences by the business.I also owned some of our largest clients, including a seven-figure transformation of a UK defence wing.
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Director Of ConsultingBlue Sky Performance Improvement Nov 2017 - Mar 2019Guildford, United KingdomI led the consulting team, owned 'capability' for Blue Sky and was a strategic leader for the business.
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Client Services DirectorBluesky Performance Improvement Dec 2015 - Oct 2017Guildford, United KingdomSenior consultant and leader specialising in complex change and transformation programmes in Sales, Service & Leadership. Responsible for the induction of new talent. Developed thought-leadership in the FS and Insurance space. Enhanced Blue Sky's internal digital capability and app platforms. I worked with clients such as Beazley, Alphabet, Hiscox and more....
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Principal ConsultantBlue Sky Performance Improvement Mar 2014 - Dec 2015Guildford, United KingdomWorked with numerous FTSE100 companies throughout the UK and EMEA to deliver award winning change programmes.Culminated in delivery of a large scale service transformation for a challenger bank which has resulted in 6 awards, including UK Customer Experience awards for financial services and banking
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Uk Culture Change LeadRsa Apr 2013 - Jan 2014United KingdomResponsible for a significant cultural change in the Claims and complaints teams. Accountable for the cultural shift within the businesses, realising a leading customer experience, cost savings and reduced complaints / Ombudsman referrals whilst ensuring we were compliant:- Introduced peer-to-peer coaching into the business, driving high advocacy amongst staff and tangible shifts in our customer culture, over 91 distinct ‘learning teams’. - Led and developed professional facilitator coaches to embed customer excellence- Additionally supported another cultural change programme in More Th>n as an internal consultant (working in unison with three external consultants) -
Regional Head Of Operations & Transitional LeadRsa Jan 2013 - Apr 2013Croydon, United KingdomResponsible for operational underwriting team of 75 FTE including 5 managers and leaders. In addition, managed a transition programme ultimately leading to the closure of a site. -
Service Quality And Sales Change ManagerRsa Jan 2011 - Jan 2013Croydon, United KingdomI was responsible for implementing and developing a new service and trading proposition for the mid market in a Regional Insurance business. Broker Promise used Commitment Based Management (CBM) to deliver tailored service for our clients, backed by a promise. Upskilling our teams to negotiate more effectively resulted in significant increases in new business uptake whilst nurturing client loyalty by offering the best service within this market.I was responsible for the delivery and development of this strategy and others in the Trading arena at RSA. I became an expert facilitator of peer to peer coaching sessions (in addition to 1-2-1 coaching) and ensured we delivered a quality customer experience every time through group call listening and continuous focus on the customer. Saw increases in NPS of +33 and increase in strike rates on new business to 70%+ in transformed areas of the business -
Regional Operations ManagerRsa Dec 2009 - Jan 2011Croydon -
Operations ManagerRsa Apr 2005 - Dec 2009Croydon -
Development UnderwriterRsa Aug 2001 - May 2005Horsham
Rob Clarke Education Details
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NmaPassed -
Politics, English, French, Business French & Information Technology
Frequently Asked Questions about Rob Clarke
What company does Rob Clarke work for?
Rob Clarke works for Elev-8 Performance
What is Rob Clarke's role at the current company?
Rob Clarke's current role is Leading award-winning learning solutions | Consultant | Director | Co-founder | Marketing.
What schools did Rob Clarke attend?
Rob Clarke attended Nma, The College Of Richard Collyer.
Who are Rob Clarke's colleagues?
Rob Clarke's colleagues are Miranda Cain, Hannah Godfrey, Carl Lovelock, Hilary Missen, Adam Archer, Lee Jones, Emily Archer.
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Rob Clarke
London2london2012.com, sazkagroup.com -
Rob Clarke
Kingston Upon Hull
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