Rob Nielsen Email & Phone Number

Covington, Kentucky, United States

Cincinnati Metropolitan Area

Carlsbad, CA

As part of a second level team, supports a global customer base with a diverse group of technology products that bring smart innovations to point of sale systems, timeclocks and other products.The highest level of support at Processing Point, tier two support involves mentoring/training tier 1 technicians, working with “buck stops here” problems, and ad.

Carlsbad, CA

TAMC/Rob Nielsen Consulting provided north county San Diego coastal businesses and individuals with solutions, troubleshooting, and support for their various technology needs. Many satisfied customers available for reference.Transitioned a local political campaign from Outlook based client/server model that restricted information flow to online, Google.

Brought onboard to manage a tech company with publicly available business centers and kiosks in over 100 hotels and restaurants. Affected an increase in profits through a focus on systems and customer service. Successfully provided a smooth transition when the organization was acquired by a much larger company.Supervised three full-time and two part-time.

Provided production support and management for the company's internal web based applications. Previously provided network and application integration services to the company's largest customers.

Responsible for all information technology users and equipment not directly connected to the corporate LAN.

Providing training and quality assurance feedback to a team of 8-12 level two helpdesk technicians. Acted as final escalation level for unresolved issues and unhappy/abusive customers.

Attached to NMCB 40. Deployed to Guam, Rota Spain and Saudi Arabia (Desert Shield/Storm).

International Business Administration, Finance

Honor graduate in International Business Administration

Education record

Pursued underclass core curriculum. Primarily focused on English and Philosophy.