A key member of the technical team defining and developing robust solutions, contributing technical knowledge and expertise. Worked on varied IT projects ‘solutionizing’, architecting and documenting designs and providing technical governance through the entire project life cycle. Works closely with all disciplines across projects; end business users, subject matter experts, third parties, project managers and technical resources such as the Wintel, Storage, Database and Network teams.Recent projects:Site-to-site transition and migration of a divisional administration centre’s infrastructure platform, associated business applications and users;Service transformation of ‘on-premise’ Payroll and HR applications to SaaS hosted solutions;Consolidation and migration of disparate divisional accounting systems and business processes to a unified application and platform in order to achieve synergy benefit;Redevelopment of business workflows and technical solutions to streamline integration processes in getting house sales to market more efficiently in near real time.Projects worked on comprise infrastructure hardware, core software - Operating system, database, messaging systems and business applications. All Designs provision appropriate resilience, High Availability and/or Disaster Recovery solutions utilising mainstream or bespoke technologies to achieve non-functional requirements and SLAs. Significant experience with upgrading existing applications and within the selection process, implementation and deployment of new applications both ‘Custom Off The Shelf’ and ‘In-House’ developed.Expertise in the management of stakeholders, control of infrastructure risk & mitigation logs, solution presentation, technical reviews and governance supporting Project Managers and technical teams through implementation, early life support and handover to BAU support teams.

Projects: Provided technical designs, input and support for projects aligned with group technology stacks and industry best practice.Specified hardware/software solutions to meet growing demands across business streams.Managed Change Control process and procedures for governance pertaining to new implementations and upgrades as part of continued performance improvement programs.Support:A focal point of the team for escalated support issues, primarily incidents that had serious business impacts concerning core infrastructure and primary applications.Management of incidents, ensuring issues were responded to within agreed SLAs. Supervised other technical support resources.Planned, co-ordinated and implemented short and long term fixes. Communication to ensure updates, resolutions and next steps are notified to all parties.Provisioned training to other members of IT to improve familiarization of systems and problem solving knowledge.Managed Performance tuning and Capacity planning to enhance the performance of the IT resources and minimize outages. Improved procedures and documentation across the department and worked alongside external consultants to improve technical delivery areas.Communicated effectively to all areas of management across the businesses to improve the understanding of issues and ensure that what was being delivered met business requirements.Liaising with 3rd parties for external support on IT infrastructure issues.

Main point of contact within the IT Department for management and support of core infrastructure and associated applications.Provision of support as required for the Microsoft environment as a whole including DNS and AD structure.Proactive management, performance monitoring, capacity planning and support of all SQL-based systems within the company.Maintenance of back-up systems and recovery processes for core applications.Member of team responsible for planning, documenting and testing business continuity plan and disaster recovery for SQL applications.Provision of influential input towards decisions for future design and configuration of core SQL systems.Provision of day-to-day support for (Transporter) infrastructure with timely resolution of issues.Mentoring other team members in best practices and use of current technologies.

Lead technical role to satisfy business requirements through the development, support and enhancement of IT systems.Interpreted initial user requirements to produce and present project documentation for system solutions.Where necessary, worked with IT third party suppliers to translate business requirements into cost-effective solutions.

Designed and developed a Change Management/Purchase Order system for all IT infrastructure, covering Desktop, LAN/WAN, Telecommunications and Mobile phones.Co-ordinated or undertook acceptance testing and implementation tasks to ensure the successful implementation of delivered solutions.Revised business processes and provided user training.Performed tasks in the day to day delivery of operation systems and associated services to ensure they run correctly and to schedule.Resolved operational problems within production systems whilst achieving maximum service availability and operational effectiveness within agreed service levels.

Ownership, recording and resolution or escalation of system problems referred by users or third party service providers.Design, development and implementation of weekly polling process of accounting/budget information.System administration, support and maintenance for Windows NT network.Provision of regular Helpdesk statistical reports to identify trends and recommendation of system or procedural improvements.Implementation and management of automated process for Anti Virus upgrades across LAN.

Provision of an effective first point of contact for ownership, reporting, logging, escalation and resolution of all IT system problems and queries for 450+ sites.Development of software build and implementation process for new site installations.Design and development of statistics production process for trend analysis recognition.Automation of unit polling and processing routines for mainframe interface files.Preliminary testing and installation of software for restaurant units.

Development and maintenance of a Lotus 123 Fixed Assets Capital Control system.Production of quarterly, half yearly and annual accounting reports for depreciable assets.