Rob Coole Email & Phone Number

Greater Boston Area

Burlington, Ma

- Security and Network Monitoring and Real-time response for a multi-national global enterprise- Utilization of security software such as: Splunk Tenable Enterprise Kali Linux SolarWinds SiteProtector Tivoli McAfee ePolicy Orchestrator nCircle (Tripwire IP360) Cisco Secure ACS Infoblox Grid Manager Trend Micro Deep Security Manager- Enforced compliance of NIST 800-53 Rev. 4 and HIPAA Security Standards- Compiled vulnerability exception reports when needed

Nashua, Nh

• Supported multiple company sites, programs, and users• Delegated DAC and MAC within user groups and accounts• Audited Networks using WhatsUp Gold Event Log Management software• Wrote Security Policies and System Security Plans adherent to NISPOM and JAFAN controls• Managed and worked with IT Support group by delegating tasks by priority• Oversaw multiple networks consisting of Windows Server 2003/2008, Windows 7 and XP, VMWare ESXi, and Red Hat Linux

Manchester, Nh

• Imaged and deployed approximately 300 computers• Completed project two weeks ahead of schedule• Supervised two other technicians during deployment• Collaborated and held one-on-one sessions with IT Manager daily

Merrimack, Nh

• Provided Level 3 Support to 600 Users and 750 Computers• Supervised the Help Desk consisting of three people• Configured laptop encryption software including USB tokens• Supported backup system and tape libraries• Managed user accounts and group policies

Greater Boston Area

• Prioritized site visitation for support with Track-It ticketing system• Deployed HP Thin Clients with Citrix Metaframe to sites• Administrated the Barracuda Firewall filter• Supported Cisco routers and switches at each site• Configured and troubleshot user desktops and laptops

Cambridge, Ma

• Managed users and groups in Active Directory, Citrix, and Lotus Notes• Ordered, configured, and deployed Blackberries through BES• Imaged and configured laptops and desktops• Managed Avaya and Siemens phone systems• Provided support to help desk when short staffed

Stoneham, Ma

• Worked as an outsourced IT Administrator to multiple businesses• Assessed, ordered, and implemented IT infrastructure• Upgraded systems according to business plan• Reorganized network layout at customer sites• Worked with Lenovo Thinkpads, Dell Servers, and HP Proliant Servers

Bachelor Of Science (B.S.), Information System Security, 3.5/4.0

Associate Of Science (A.S.), Computer Network Systems, 3.8/4.0

Activities and Societies: Alpha Beta Kappa Honors