Empathetic leader for a team of 12-18 software engineers and interns that owns a critical part of the data pipeline producing 2.3T line items of billing data per day for AWS Cost Management products including Cost Explorer and Data Exports (formerly, Cost and Usage Reports). Driving projects focused on scale, operations, cost optimization, and infrastructure to improve system efficiency while reducing operational overhead.

Defining technical vision and direction for BRAIN Diagnostics. Designing backend data architecture, pipelines, and new user experiences. Collaborating closely with data scientists to define and add intelligence (ML) capabilities to BRAIN Diagnostics and define quality metrics for the service.

Led a team of program managers working on greenfield projects in Azure engineering systems. Technical program manager for a secure VM provisioning system used by support engineers and developers in Azure.Technical program manager lead for internal learning management system (LMS) used to deliver new hire training to thousands of engineers in Azure each year. Defined strategy and vision to replace legacy systems and partnered with HR and others to align on strategic directions for LMS at Microsoft. Mentored program managers on my team to help set long-term direction and on customer advocacy.Drove customer and technical requirements for system to measure engineering metrics and efficiency for teams in Azure.

Designed systems and services to diagnose and investigate production issues on www.bing.com. Worked with leaders and engineers to define requirements, designed architecture for services, and contributed to implementations. Set the standards for code review and style within the team.Maintained and monitored a key quality metric for www.bing.com. Worked with engineers to identify problems when the metric dropped and coordinated fixes with partner teams. Reported metric to engineering leadership on monthly basis.Improved the ability to investigate and monitor drops in key quality metric for www.bing.com, reducing the time to detect (TTD) by 99% from 36 hours to 20 minutes.

Manage a team of engineers working on middle tier of next generation Search architecture. Drove team to deliver first release ahead of schedule. Defined quality, monitoring, and alerting strategies for the service. Achieved approvals across the company for trust, security, and logging to release a new service.Built a team to define and implement telemetry vision, roadmap, and strategy for Search. Worked with partners across the organization to define taxonomy and KPIs and created a data driven culture around the KPIs and other performance metrics. Designed and led development for a visualization system to provide insight into Search performance. Created executive dashboard for Search metrics as a proof of concept for the organization.Own the roadmap and strategy for service ownership within Search, including metrics, monitoring, alerting, and patch management. Partnered with multiple teams to deliver the strategy and built the culture around service ownership for Search. Participated in panel discussion for service ownership resulting in Search being seen as a model citizen across Salesforce. Sought out by other teams across the company for guidance and best practices.Created DevOps processes for Search organization including defining the roles and responsibilities, building a feedback loop for improvements within the team, and building rotations.Designed metrics and dashboards for query performance measurements and led the team through measurement and visualization challenges. Created metrics release plan and delivered presentations to Search leadership to communicate these plans. Implemented metrics and dashboards using Splunk, as well as custom visualization system written in Node.js/React/Java.Partnered with Customer Centric Engineering and Customer Support to understand issues for Search in production and to approve API limit increase requests from customers.Organized Search Bootcamp sessions for past two years to bring education to 100-person team.

Led a team of engineers working on natural language (NL) search in Power BI. Designed and drove overall strategy for metrics including precision/recall measurements and coverage metrics for features in Power BI NL engine.Introduced crowdsourcing as a means of measurement within the organization. Created and reviewed crowdsourced experiments to judge quality of query results. Managed crowdsourcing budget for experiments.Designed live site strategy for new services organization, including design of metrics, reports, and rhythm of business.Defined and evangelized services culture on the team using tools such as Lean, Agile/Scrum, and Kanban.

Managed a team of engineers focused on index generation, index serving, and whole page dataset verification for Bing Image and Video Search.Led project to combine web index with image and video index. Work included combining pipelines to save processing time and storage and measurement of results for relevance and performance.Created and drove quality strategy for Bing image/video search for three releases including all areas of the architecture from front-end to back-end.Primary advocate of live site engineering practices for image/video search team and team liaison for Bing Live Site Engineering team. Built a playbook to document best practices for live site, and created a team culture around live site resulting in 20% reduction in time-to-mitigate (TTM).Designed and developed metrics collection system for collection of data across multiple data sources. System was fully data driven and used for reporting image and video search quality.

Led team of test engineers working on new features, x64 architecture, file format definition, and protocol documentation. Awarded patents for efforts in feature development and security testing. Provided technical leadership for internal file repository system.Participated in Access community in online forums, user group meetings, and conferences.

Worked on security features in Access 2003 and 2007. Drove security testing across the team including pen-testing and education. Played integral role in threat modeling Access 2003 and Access 2007.Developed portions of the Access Conversion Toolkit (ACT) for Access 2003. Re-wrote XML import routine that reduced the time required to scan and import 50,000 files from 4 days to 4 hours.Participated in Access community in online forums, user group meetings, and conferences.

Provided escalation-level support for Internet-related interactions with Microsoft Access. Developed and delivered training materials and knowledge base articles to help advance public knowledge of Internet technologies for Access.