Rexford Industrial Realty, Inc. (NYSE: REXR) is a leading, publicly traded industrial real estate investment and management company operating over 44 million square feet of industrial properties throughout Southern California. Rexford is a high-growth, dynamic organization with an enterprise value more than $14BN. Responsible for all aspects of Cybersecurity & Technology Operations at Rexford Industrial.

- Led the comprehensive digitization initiative at Rexford, unifying disparate systems under the Yardi ERP framework; implemented pivotal modules across Accounting, Construction, Finance, Property Management, and Legal departments.- Spearheaded the development and enforcement of a comprehensive cybersecurity strategy, integrating cutting-edge technology, robust policies, and continuous staff training.- Directed IT General Controls in alignment with SOX requirements, streamlining audit processes through systematic user access reporting, permission reviews, and account management.- Enhanced organizational cybersecurity by pioneering the adoption of the NIST framework, significantly strengthening the company's overall security stance.- Revolutionized customer service by implementing an IT Service Management platform, incorporating AI-driven conversational bots for an efficient, seamless user experience.- Orchestrated a structured change management protocol, optimizing software solution testing and deployment to ensure minimal disruption to critical business functions.- Devised and executed a comprehensive Business Continuity strategy, featuring geo-redundant data centers, a detailed incident response blueprint, and meticulous failover procedures.- Cultivated a dynamic, hybrid IT organizational structure, expertly coordinating with service and security vendors to facilitate scalable business expansion without proportional increases in headcount.- Realized a strategic vision by adopting the ITIL framework, fostering continuous enhancement of IT services and establishing a benchmark for exemplary customer service across the organization.- Achieved cost optimization by skillfully negotiating with vendors, slashing annual spending by $500k, and laying the groundwork for a scalable, cost-efficient operational model.

At CIM Group, a premier real estate & infrastructure fund manager with $30.5B in assets, I steered critical collaborations with top executives, redefining business application strategies, and enhancing systems across the board.- Led the strategic migration from Self-Hosted Yardi 6 to Yardi 7s Private Cloud, managing from UAT script development to post-deployment support, ensuring seamless integration and continuity.- Drove Yardi 7s' global rollout, adapting system specifics for international compliance, handling complex ETL data tasks, and launching a thorough user education program.- Fostered operational excellence, leading an international team of QA/Automation specialists and Business Analysts, boosting product quality and efficiency.- Directed the shift from Entrata to Rent Café, standardizing processes across the portfolio and integrating industry best practices organization-wide.- Launched a comprehensive e-Learning platform, overseeing custom course content creation to enhance continuous professional development.- Streamlined operations by deploying key Yardi modules, reducing manual work and error potential, introducing automated solutions.- Innovated data management by co-developing a data dictionary, standardizing business intelligence terminology, and enhancing cross-system communication.- Collaborated with Asset Management to roll out a next-gen commercial pipeline/leasing platform, automating functions and freeing 80+ staff hours monthly.- Conducted an overhaul of core business processes across all tiers, bolstering systemic infrastructure and application efficiency.- Negotiated vendor contracts astutely, securing more favorable terms and achieving annual savings of over $350k.

NMS Properties specializes in diverse property types, including luxury and mixed-use residences, retail, and commercial sectors. Central coordinator for business systems, ensuring full utilization and alignment with executive and departmental visions.- Led the Furnished/Short Term Housing initiative, introducing an innovative online strategy that increased annual revenue by $250K.- Established an online payment ecosystem, streamlining $3.5 million in monthly processes and enhancing leasing workflows with real-time integrations.- Revolutionized financial operations, automating processes to save 40 staff hours, boost revenue by $110K annually, and cut costs by $75K.- Collaborated with the CFO, integrating database safeguards that minimized transaction errors by 30% and ensured financial integrity.- Transitioned to paperless billing, emphasizing sustainability and cost-efficiency.- Managed tech vendor relationships, from selection to contracts, aligning innovations with business goals.- Worked with the CFO on detailed quarterly analytics, facilitating informed strategic decisions.- Initiated a data-driven bi-monthly training program, enhancing staff technical proficiency and operational efficiency.- Automated regular reporting and communications, improving responsiveness and efficiency.- Customized reporting mechanisms, enabling nimble, informed decision-making across departments.

The leading provider of cost-effective, high-performance real estate software solutions. Worked as a point of escalation for all software issues. Interfaced directly with client infrastructure teams, client Yardi administrators, ASP cloud services, development, sales, external vendors and senior executives. Advocated for program modification to meet client needs and help influence future releases of software.- Streamlined client operations by automating key processes such as late fee generation and month-end closures, utilizing Yardi Task Runner, enhancing efficiency, and accuracy.- Innovated client reporting mechanisms, developing automated packets that minimized run times, cut costs, and optimized Yardi license allocation for users.- Partnered with clients' external vendors to facilitate bespoke system integrations, ensuring a seamless, functional interface across services.- Delivered expert level 3 support for self-hosted clients, safeguarding against operational disruptions and protecting data integrity and productivity.- Spearheaded comprehensive Yardi Voyager implementations for multiple clients, encompassing project management, system configuration, personnel training, and resolution of ongoing operational challenges.- Mastered custom report generation, overseeing every phase from initial specification gathering to quality assurance and final deployment in client production environments.