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Customer-centric and highly-technical engineer with 15 years of experience using engineering talents to drive B2B SaaS startup sales. Capable of full sales cycle engineering support ranging from building software from scratch; configuring according to customer needs; driving sales through customer engagement; and supporting existing customers. Excel at working directly with customers ranging from Fortune 500 executives to technical stakeholders, and tailoring messaging to communicate the functionality and value of the technology, discover and influence the appropriate solution, and perform demos and integrations to these various audiences.• Background in sales engineering, customer success, and support engineering for strategic customers. • Proficient in identifying and addressing customer needs; developing and supporting demos, configurations and integrations; communicating across multiple stakeholders; and relationship management.• Highly experienced in Linux and Python. Deep understanding of databases, networking, and analytics.• Self-driven and constantly developing new skills from experience as a founder and early engineer at multiple startups.
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Chief Technology OfficerAllfactors ✨ Aug 2022 - PresentSanta Clara, Ca, UsWeb marketing analytics software that automatically configures itself on your site to measure button clicks, form submissions, media plays, and uses machine learning to calculate page engagement.Join the waiting list to get exclusive early access to the software, and receive weekly marketing insights at allfactors.com -
Chief Technology OfficerVoxsnap Mar 2017 - Aug 2022Sunnyvale, California, UsVoxSnap gives your stories a human voice that seamlessly integrates into your blog posts, white papers, and any piece of written content that you create.The VoxSnap platform provides: - High quality voices by professionals- File hosting- Your own audio player to embed in your posts, intelligently collecting engagement data. - Distribution: Audio listed in our distribution library voxsnap.com/library, apps, iTunesand integration into Amazon Alexa and Google Home. - Analytics: engagement reports to help you optimize your content marketing ROI and CAC. Let your content be heard at voxsnap.com -
Sr. Site Reliability EngineerAppdynamics Nov 2013 - Aug 2015San Francisco, Ca, UsDesigned and operated a high-performance cloud environment for entire Analytics business unit. Wrote automated deployment tools using Ansible and Python to deploy Zookeeper, Kafka, and ElasticSearch along with proprietary software stacks.Founding engineer of operations team for the Analytics business unit. Dealt with all issues single-handedly for a year. (24/7 on-call support) Later grew the team to 3 members. -
Advanced Services ArchitectLimelight Networks May 2011 - Jun 2013Tempe, Arizona, UsTrusted technical advisor to high value clients. Ensured that customers achieved the maximum benefit from Limelight services. Worked with sales team to appropriately size product offering with customer needs.Designed and developed custom tools to address customer requirements. Examples include realtime log analysis for RTMP streams and a custom pre-caching tool for a large customer library. Maintained a custom RTSP streaming service that included multicast across POPs for a large sports league.Designed and developed a tool used by our NOC engineers to verify the integrity of our RTMP streaming hosts.Engaged in traffic engineering for largest customers during peak hours. -
Senior Systems EngineerInternap Apr 2010 - Apr 2011Atlanta, Georgia, UsLead engineer for Linux and VMware on the Managed Servers team. Built out new datacenter in Oakland. Automated Linux deployment via PXE across all datacenters. Configured switches, loadbalancers and firewalls. Worked with remote hands to get equipment installed, wired and debugged. Ported documentation from flat files to online wiki using custom written Perl scripts.Handled Tier 3 support for any Linux, security or virtualization issues. -
Systems EngineerInternap Mar 2008 - Apr 2010Atlanta, Georgia, UsDeveloped a hosted turnkey virtual computing platform. Designed and implemented backend for virtual machine lifecycle management. This fully provisioned network address space, had customizable storage classes and user defined CPU / memory requirements. Built using PHP, Perl and VMware vCenter / vSphere.
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Lead DeveloperRedline Insurance Services Mar 2007 - Jan 2008Designed a distributed rating engine for insurance quotes using Rinda, a tuple space implementation in Ruby. Also designed a change request management system for employees so they could manage policies without errors. This was accomplished in Ruby on Rails and would interact with the rating engine. Extensively tested projects with Test::Unit. Lastly, managed the general IT infrastructure for our brokerage organization including remote printing, remote access and secure instant messaging using LAMP (Linux, Apache, MySQL and PHP) and C.
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Software EngineerPhotrade Oct 2006 - Feb 2007Co-wrote a website for professional photographers to sell and promote their work. Mostly worked on API development and modules of the website. I dealt with syncing photos to photo labs for printing and transaction management for sales. Had a hands-on role in researching the best technologies to incorporate into the project. The project was based around a LAMP architecture with some Java.
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Software EngineerBlue Lane Technologies Feb 2005 - Sep 2006UsDesigned the support website for customers using LAMP. It allowed easy administration for employees by syncing customer information with SalesForce.com’s SOAP API automatically. It also allowed easy file management for administrators.Set up a product demo solution by modifying Metasploit to meet custom needs. Fixed lots of exploits so they were reliable, added new custom exploits using the Metasploit framework, added the ability to execute Oracle PL/SQL exploits from within the framework, and set up an automated virtual machine repository for testing the product. After a machine was exploited, the user would be able to revert it to it’s original clean state in a matter of seconds. All of this was built with perl/ruby, VMware and IDA.Implemented a supply chain management solution using LAMP. Tracked products as they were manufactured all the way to delivery to the customer. Included support for RMAs and problem tracking with specific hardware revisions.
Robert Palmer Skills
Frequently Asked Questions about Robert Palmer
What company does Robert Palmer work for?
Robert Palmer works for Allfactors ✨
What is Robert Palmer's role at the current company?
Robert Palmer's current role is CTO @ AllFactors.
What is Robert Palmer's email address?
Robert Palmer's email address is bo****@****ics.com
What are some of Robert Palmer's interests?
Robert Palmer has interest in Coffee, Design, Itunes, Entrepreneurship, Bmw (Automobile), Python (Programming Language), Machine Learning, Venture Capital, Photography, Economics.
What skills is Robert Palmer known for?
Robert Palmer has skills like Perl, Apache, Linux, Cloud Computing, Shell Scripting, Python, Scalability, Mysql, Virtualization, Networking, Software Development, Distributed Systems.
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