Rob Daniels

Rob Daniels Email and Phone Number

Contact Center Manager at eCom Customer Care @
Rob Daniels's Location
Winnipeg, Manitoba, Canada, Canada
Rob Daniels's Contact Details

Rob Daniels personal email

n/a
About Rob Daniels

Rob Daniels is a Contact Center Manager at eCom Customer Care at eCom Customer Care. He possess expertise in call center, leadership development, coaching, performance management, team leadership and 21 more skills. Colleagues describe him as "Rob went out of his way to offer mentoring and encourage me both in my personal development as well as to give me the tools I needed to succeed in my role. During our daily team huddles, Rob also displayed a keen ability to communicate and relate to everyone on our team."

Rob Daniels's Current Company Details
eCom Customer Care

Ecom Customer Care

Contact Center Manager at eCom Customer Care
Rob Daniels Work Experience Details
  • Ecom Customer Care
    Contact Center Manager
    Ecom Customer Care Jul 2018 - Present
  • Skybridge Americas Inc.
    Training Development Manager
    Skybridge Americas Inc. Jan 2017 - Jul 2018
    Winnipeg, Manitoba, Canada
    View
  • Floform Countertops
    Call Centre Manager
    Floform Countertops Jul 2014 - Jan 2017
    View
  • Canadadrugs.Com (Canada Drugs)
    Manager Of Quality Training, Sales
    Canadadrugs.Com (Canada Drugs) Oct 2011 - Jul 2014
    Winnipeg, Canada Area
    • Takes ownership in the end-to-end process including program development, sales training and service fulfilment to enhance customer service and sales delivery for the strategic intent of driving revenue growth. • Determines training and quality requirements by studying sales and marketing strategic plans and current sales results; conferring with management; reviewing results of current training and quality to evaluate effectiveness.• Collaborates with management to align the needs of the business units and integrate the necessary change management aspect for transition purposes. • Establishes the mandate, processes, procedures, policies and environment to support comprehensive training and quality programs.• Coaches and supports the Trainers, Call Quality Analyst and Leaders in Development in their career development • Measures and identifies gaps and improves the new hire and ongoing PSR training and quality programs to achieve strategic goals• Facilitates training as needed • Recommends tactical and strategic plans to make the organization financially stronger
  • Canadadrugs.Com (Canada Drugs)
    Acting Call Centre Manager
    Canadadrugs.Com (Canada Drugs) Sep 2010 - Oct 2011
  • Canadadrugs.Com (Canada Drugs)
    Team Supervisor
    Canadadrugs.Com (Canada Drugs) Nov 2006 - Sep 2010

Rob Daniels Skills

Call Center Leadership Development Coaching Performance Management Team Leadership Training Leadership Process Improvement Employee Relations Customer Service Onboarding Training Delivery Call Centers Employee Engagement Quality Assurance Sales Management Operations Management Strategy Strategic Planning Team Building Customer Satisfaction Change Management Sales Management Time Management Contact Centers

Rob Daniels Education Details

Frequently Asked Questions about Rob Daniels

What company does Rob Daniels work for?

Rob Daniels works for Ecom Customer Care

What is Rob Daniels's role at the current company?

Rob Daniels's current role is Contact Center Manager at eCom Customer Care.

What is Rob Daniels's email address?

Rob Daniels's email address is rd****@****orm.com

What is Rob Daniels's direct phone number?

Rob Daniels's direct phone number is +176347*****

What schools did Rob Daniels attend?

Rob Daniels attended University Of Manitoba, University Of Manitoba, Red River College.

What skills is Rob Daniels known for?

Rob Daniels has skills like Call Center, Leadership Development, Coaching, Performance Management, Team Leadership, Training, Leadership, Process Improvement, Employee Relations, Customer Service, Onboarding, Training Delivery.

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