Technical Officer
Current–Undertake Root Cause Analysis (RCA) to diagnose client issues and then provide corrective/preventative solutions in the form of biological additives, pH buffers and dosing systems all packaged together in a holistic treatment plan.–Maintain regular communication with clients to ensure that maintenance protocols are being followed as well as troubleshoot any issues.–Liaise with stakeholders weekly to develop business relationships, provide technical expertise, conduct site visits and organise meetings.–Undertake continuous improvement projects for warehouse operations.–Prepare technical reports for the monthly technical meeting and write minutes.–Manage revisions of company technical documents. –Oversee manufacturing processes and ensure that quality targets are being met.–Organise and plan monthly calls for the 50+ clients that make up 80% of the commercial sales.