Leading the strategy and execution for CSG's Ascendon (cloud SaaS) digital monetisation CX solution.

The customer solutions team help identify and solve our customers biggest challenges using a business architecture framework to enable business transformation. I specialise in defining the business model, value propositions and the digital customer experience.

Responsible for TalkTalk's TV product and proposition that brings together best in breed content services including public service linear and catch up, over 60 pay TV channels including Sky basic and premium channels, Disney, UKTV, the best OTT services including NETFLIX, Now TV and the 30,000 TVoD assets from HBO, Warners and all the major studios.Lead team of product managers, UX designers, editorial and engineering teams, responsible for developing the TV customer lifecycle experience using agile, lean based software methodologies across all digital channels including STB, Apps, responsive web, Smart TVs, games consoles and Chromecast.Part of the senior management team at TalkTalk and a deputy board member and product lead in our YouView venture.

Product Marketing Manager for Sky Anytime+ and Sky's premium 1TB box.Responsible for a small team of product marketing professionals.Own and define marketing plan working cross functionally with Sky brand and marketing teams across acquisition, retention, in life, brand, PR and online.Work with finance and supply chain to ensure timely delivery and management of stock for hardware.Ownership of £m budget.Responsible for delivery of business sales forecasts and in life usage across both Anytime+ and Sky+HD 1TB.Push VoD TV service management including proposition development.

Managed nationwide trial of IPTV services for Orange TV.Delivered operational and in life plan for trial including on boarding of trialists, in life communications and monitoring of KPIs reporting back to senior stakeholders

Developed business cases to support new propositions for phone and broadband.Managed traffic shaping and network usage policy on Pipex broadband network.Maintained end to end view of product lifecycle, including KPI monitoring.Managed migration of Pipex broadband customers on to Tiscali network after Tiscali acquisition