Created and maintained excellent relationships with customers.Maintained a daily working knowledge of new and used car inventory.Work effectively with Sales Managers to ensure individual and department sales goals are met.Work with customers through each and every step of the sales process.Interview customers to determine their needs and wants, Presented vehicles, took test drives and prepared credit applications. Provide excellent customer service.

Directed brand management and development for a top-ranking radio station, with authority over daily operations, creative program and content development, and promotion and event planning targeted to escalate brand awareness and generate consumer interest. Guided a team of 15 cross-functional personnel throughout sales, program development, and administration in building effective strategies for revenue growth and increasing market penetration, resulting in higher program and station ratings. Orchestrated events and concerts, leveraging strategic partnerships and talent management to create brand appeal. Administered and allocated program budgets. Handled scheduling and live appearances.Selected Achievements:Elevated the WQBK brand image to make it the #1 rock station in Albany.Grew the Free Beer & Hot Wings Morning Show to the top-ranking morning show in the market.Eliminated 2 competitors in the rock market and gained greater access to audience exclusivity by convincing 2 competing rock stations to flip their format and target a different audience.Conceptualized, planned, and delivered a rock show that brought in 12,000 attendees.Boosted the online presence to make q103albany.com the biggest rock station web page in Albany.

WKKF 1023 Kiss FMLed programming and operations for a top-ranking media broadcast station, supervising a team of 5 personnel in managing on-air programming, promotional events, advertising, and content production for the target audience in a highly specialized market. Prepared music logs and coordinated shifts. Drove revenue growth through strategic sales planning and brand management. Further grew brand reach through live events and appearances.Selected Achievements:Positioned the newly-launched Kiss FM as a strong competitor in a highly aggressive market with previously-established heritage stations.

WFLY / FLY 92Coordinated daily programming and operations for a heritage Top 40 radio station. Conceptualized and implemented highly effective sales, marketing, and brand development campaigns. Pioneer behind numerous award-winning promotional spots, commercials, and productions. Oversaw planning and execution for live events and appearances.Selected Achievements:Engaged a larger audience and grew brand reach through unique promotions such as the “Live Inside to Win the Ride” event that featured 4 competitors living in a car in the mall to win the vehicle.Raised WFLY to the #1 position in the top 40 radio stations in Albany.Honored with several New York State Broadcasting Awards for writing and producing innovative, creative radio commercials and station promos.