Rob Denaro Email & Phone Number

• Conducting Monthly Audits on sites to ensure company assets and financial interests are protected.
• Reviewing site procedures and documentation to confirm they are trading legally and following company procedures including the implementation of new marketing initiatives.
• Provide training & guidance to Site Operators to enable them to maximize their stores sales potential.
• Part of a project team testing, troubleshooting and implementing a new I.T. system
• Complete investigations into serious incidents and provide timely reports with S.M.A.R.T recommendations.

Nationwide

• Management of operational requirements for all new build stores and refits from practical completion to launch and providing post launch support.
• Delivering training on updated systems and procedures to store and field teams.
• Creating and updating numerous business tools and documents.
• Completing data analysis and reports of store performance.
• Managing Commission Operator database and producing official letters and agreements.
• Responsible for effective launch of new I.T. system to all stores, including the initial setup, troubleshooting and ongoing maintenance of the system, along with delivering training to all Operational Field Teams.

Nationwide

• Co-ordinated and monitored training conducted by Brand Partners.
• Designed and developed multiple training tools and documents utilized by the entire retail operation.
• Created Labor Modelling tool for effective staff scheduling.
• Delivered on-site training covering a range of systems and processes.
• Organized numerous external training courses with a 94% attendance rate across the year.

• Accountable for ensuring maximum profitability from an area of 15 stores, with an annual turnover of circa 75 million, by delivering efficient store operations with high standards in terms of store standards, health.
• Responsible for recruiting, training and developing store operators.
• Achieved significant improvements in customer service standards across area, measured through mystery shopper surveys.
• Delivered increased shop sales through, amongst others, developing store operators and staff, improving product ranges and enhancing store layout.
• Prepared annual budgets and target setting for all stores.
• Full P&L accountability for area.

• Accountable for delivering the National Loss Prevention Plan to ensure that set targets on cash loss, shrinkage and colleague safety are achieved across area of circa 45 stores, 2 distribution depots and 3 farms.
• Achieved significant improvements in area performance on cash loss and shrinkage through use of audits, training and measurable performance improvement plans.
• Achieved year on year improvements in colleague safety perception, measurable through colleague surveys, by holding store workshops to establish concerns and subsequent implementation of targeted safety training and.
• Conducted internal investigations, including use of tape recorded interviews, and provided business reports.
• Facilitated change management by supporting and delivering training sessions on new or updated procedures to large groups.
• Supported wider Operations Team through coaching and influencing store managers and teams on methods to improve sales and reduce losses.

• Provided exceptional customer service, responding to customer complaints and comments; ensured standards for quality, customer service and health and safety were always met.
• Achieved excellent staff retention figures through consistency of staff management, quickly and effectively dealing with staffing issues, colleague complaints and queries.
• Interviewed potential staff; conducted appraisals and performance reviews, provided or organised training and development, speedy resolution of any health and safety, legal and security issues.
• P & L Accountability, budget and financial planning, analysed sales figures and forecasted future sales volumes effectively to maximise profits.
• Maintained excellent operational standards at all times.
• Deputised for Area Manager, including attending regional meetings and dealing effectively with any pertinent issues.