Rob De Vuijst

Rob De Vuijst Email and Phone Number

Head of Operations | Telecommunication, SASE, SDwan, Internet Access | Customer Support, Managed Services, Professional Services, People Management @ IPknowledge
almere, flevoland, netherlands
Rob De Vuijst's Location
Amsterdam, North Holland, Netherlands, Netherlands
Rob De Vuijst's Contact Details

Rob De Vuijst work email

Rob De Vuijst personal email

About Rob De Vuijst

Rob De Vuijst is a Head of Operations | Telecommunication, SASE, SDwan, Internet Access | Customer Support, Managed Services, Professional Services, People Management at IPknowledge. He possess expertise in telecommunications, product management, change management, process management, management and 14 more skills. He is proficient in English. Colleagues describe him as "I have worked with Rob since 2013 when he joined Truphone NL as Manager Operations. In this position Rob was reporting directly into me. Rob is a professional which understands the end to end operational process of a unique multi-country infrastructure. Rob is very business sensitive and very supportive to the business function. He ensured operational management through driving control and measurement of ‘Lead to Cash’ and ‘Trouble to Resolve’ processes. After the success in the… Show more" and "Rob and I started working for Truphone on the same day and from the start he has impressed me with his determination to get things done in a reliable and thorough way without ever losing our customers out of focus. Few people have the opportunity to report to a manager like Rob who not only has the (technical) knowledge to exceed in his role but also acts as an excellent people manager at the same time. Rob is not afraid to get his hands dirty and takes the lead no matter how difficult… Show more"

Rob De Vuijst's Current Company Details
IPknowledge

Ipknowledge

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Head of Operations | Telecommunication, SASE, SDwan, Internet Access | Customer Support, Managed Services, Professional Services, People Management
almere, flevoland, netherlands
Website:
ipknowledge.net
Employees:
10
Rob De Vuijst Work Experience Details
  • Ipknowledge
    Head Of Operations
    Ipknowledge Mar 2024 - Present
    Amsterdam Area
  • Expereo
    Director Operations Sd-Wan Practice
    Expereo Feb 2021 - Feb 2024
    Amsterdam, North Holland, Netherlands
    Delivering end to end managed services from presales consulting, through design engineering and project management guided implementations to proactive and skilled support services. Focussed on maximizing customer and employee satisfaction. Core responsibilities as Director Operations SD-WAN Practice, consisting of:- Professional Services team: including Design engineers, Project managers and Business support. - Service Delivery team: Network engineers providing a full managed… Show more Delivering end to end managed services from presales consulting, through design engineering and project management guided implementations to proactive and skilled support services. Focussed on maximizing customer and employee satisfaction. Core responsibilities as Director Operations SD-WAN Practice, consisting of:- Professional Services team: including Design engineers, Project managers and Business support. - Service Delivery team: Network engineers providing a full managed service to our customer base.- 24/7 Support team: Support team based in The Netherlands, Argentina and the Philippines.Additional responsibilities:- Acquisition integrations in to the SD-WAN practice organisation- Continuous product and process optimization- Managing customer escalations.- KPI, SLA and Supplier management. Show less
  • Videns It Services
    Director Operations
    Videns It Services Dec 2017 - Mar 2021
    Delivering end to end managed services from presales consulting, through design engineering and project management guided implementations to proactive and skilled support services. Focussed on maximizing customer and employee satisfaction. Core responsible for Videns-IT Services Operations, consisting of:- Professional Services team: including Design engineers, Project managers and Business support. - Service Delivery team: Network engineers providing a full managed service to… Show more Delivering end to end managed services from presales consulting, through design engineering and project management guided implementations to proactive and skilled support services. Focussed on maximizing customer and employee satisfaction. Core responsible for Videns-IT Services Operations, consisting of:- Professional Services team: including Design engineers, Project managers and Business support. - Service Delivery team: Network engineers providing a full managed service to our customer base.- 24/7 Support team: Support team based in The Netherlands and the Philippines.Additional responsibilities:- ISO27001 certification and process optimization- Global logistics of Telecom hardware- Management Team member Show less
  • Truphone
    Manager Service Delivery And Operations, The Netherlands And Germany
    Truphone May 2013 - Nov 2017
    Bilthoven, The Netherlands
    Management of Service Delivery and Back Office teams, including:- Presales support, customer implementation and in-life management of the NL and global customer base.- Implementation, monitoring and improving of the NL and Global operational processes (implementation, contract management, billing/debt management and support) and products.
  • Kpn
    Process Operation Manager Consumer Market
    Kpn Dec 2009 - Apr 2013
    The Hague, Netherlands
  • Kpn
    Manager Product Management At Kpn Wholesale Mobile
    Kpn Jan 2007 - Dec 2009
    Amsterdam, Netherlands
  • Telfort/Kpn
    Sr. Product Manager
    Telfort/Kpn 2002 - Dec 2006
    Amsterdam, Netherlands
  • Ormit
    Management Trainee
    Ormit 1999 - 2001
    Amstelveen (Klm), Maastricht (Libertel), Amsterdam (Telfort)

Rob De Vuijst Skills

Telecommunications Product Management Change Management Process Management Management Service Management Service Delivery Operations Management Telecommunications Billing Account Management Management Consulting Project Management It Service Management Customer Service Operations Customer Support Lean Six Sigma Team Leadership Team Motivation Leadership

Rob De Vuijst Education Details

Frequently Asked Questions about Rob De Vuijst

What company does Rob De Vuijst work for?

Rob De Vuijst works for Ipknowledge

What is Rob De Vuijst's role at the current company?

Rob De Vuijst's current role is Head of Operations | Telecommunication, SASE, SDwan, Internet Access | Customer Support, Managed Services, Professional Services, People Management.

What is Rob De Vuijst's email address?

Rob De Vuijst's email address is vu****@****ail.com

What schools did Rob De Vuijst attend?

Rob De Vuijst attended Rijksuniversiteit Groningen, Copenhagen Business School.

What skills is Rob De Vuijst known for?

Rob De Vuijst has skills like Telecommunications, Product Management, Change Management, Process Management, Management, Service Management, Service Delivery, Operations Management, Telecommunications Billing, Account Management, Management Consulting, Project Management.

Who are Rob De Vuijst's colleagues?

Rob De Vuijst's colleagues are Maya Malau, Valeri Zarovska, Floor Suurland, Luc Van Vlokhoven, Ronan Talboom, Marc Staalman, Merlijn Van Engelen.

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