In this role I'm managing on-prem as well as Azure/AWS servers in a MSP environment. I'm also responsible for RMM utilizing Ninja and for some clients, Intune. Additionally I am responsible for vulnerability management using Huntress.

In this role, I employed development of security policies via Intune by elevating endpoint protection and ensuring compliance with industry standards. I collaborated with cybersecurity teams to patch critical vulnerabilities by mitigating potential threats for organization. I enhanced asset tracking with efficient device lifecycle policies, leveraging PowerShell scripting for streamlined solutions and packaging software to optimize operational processes. I execute configuration tasks for Okta Device Trust implementation by concentrating on Intune aspect as key contributor to project. I collaborated with the IAM team on the device trust project and enhancing security. I oversaw smooth transition from Windows 10 to Windows 11 in configuration management team by overseeing key responsibilities in endpoint management via Intune and JAMF, encompassing Windows and MacOS patching, software deployment, and profile configuration.Key Successes:Participated in the integration of Microsoft Intune for 1700 devices by actively contributing to application and configuration deployment. Additionally, played a vital role in supporting a new M&A initiative and contributed to the overall engineering team's build-out.Helped mitigate vulnerabilities by coordinating with the SecOps team to patch systems and software and script solutions to resolve reported CVE issues, as well as implement an automated patching solution for 3rd party apps.

Here, I supervised Palm Beach Gardens Bankrate office as site owner by overseeing operations and ensuring efficient functioning. I performed hands-on tasks for network upgrades, security systems, and equipment enhancements.Key Successes:* Delivered technical support for phone systems and video conferences by utilizing HighFive, Zoom, and Polycom systems.* Provided extensive helpdesk support to more than 3k users in local and remote environments, encompassing both Windows and Mac platforms.

During this tenure, I stayed updated on industry trends by emerging technologies and best practices in desktop support. I delivered exceptional customer service by responding promptly to user inquiries and service requests. I offered first-line technical support to end-users, addressing hardware and software issues promptly.Key Successes:* Participated in planning and executing IT projects to enhance overall system efficiency.* Managed desktop support for 75+ users in Windows 7 environment by ensuring operations and addressing technical issues promptly.Some additional experiences are listed below:Desktop Support Tech | TEKsystems - JM Family, Deerfield Beach, FLSystems Engineer | New England Systems & Software, Schenectady, NY