Rob Dobbins Email & Phone Number

Roseville, Ca, Us

• Recruits, trains and manages the PMO team of Project Managers to support assigned portfolio needs within the IT department.• Ensures the quality of delivery of the PMO's assigned projects. • Drives continuous improvement of the organization's project management processes and standards, aligned with industry standards and best practice.

Roseville, Ca, Us

• Responsible for all projects within the Digital Solutions Program and Consumer Digital Portfolio.• Responsible for the Salesforce Run Maintain and Innovate project.• Managing a team of project managers. Fostering relationships with multiple stakeholders and overseeing and ensuring the quality of delivery of the team's assigned projects. Leading large and complex projects in a cross-functional environment. Supervising and directing the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Roseville, Ca, Us

• Responsible for Marketing Transformation and Contact Center Transformation projects implementing Salesforce at Adventist Health. (Jul 2022 – Mar 2023)• Managing a team of project managers. Fostering relationships with multiple stakeholders and overseeing and ensuring the quality of delivery of the team's assigned projects. Leading large and complex projects in a cross-functional environment. Supervising and directing the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment. (Nov 2019 – Mar 2023)• Responsible for all EPMO projects within the Business Transformation Portfolio, including Program Management for Revenue Cycle, Supply Chain, and Human Performance. (Nov 2019 – Dec 2021)

Ashburn, Virginia, Us

Single point of contact responsible for all DXC IT delivery services for the following accounts:• CalWIN: May 2019 – Nov 2019• California Energy Commission: July 2019 – Oct 2019• CMIPS: Nov 2013 – Apr 2019• Provided oversight, approval, and negotiations for SOW delivery including solution scope, estimate, and pricing. Managed multiple teams and drove software development projects maximizing quality and value for the customer and business. Applied senior level negotiation and decision making amongst ambiguity, to influence mutually positive outcomes aligned to road map & strategy.• Responsible for the account delivery’s financial health influencing positive results including oversight of revenue, expense, margin, budget vs. forecast for all development programs/projects. Personally established financial dashboard used to continuously assess current financial status.• Responsible at the account/enterprise-level for coordinating with other DXC Technology Capabilities, Practices, Service Lines, sponsors, vendors, and partners to ensure delivery excellence, adherence to SLAs, profitable growth and customer experience satisfaction. Drove year over year improvements in Net Promoter Score.• Implemented Robotics Process Automation (RPA) using UiPath for the California Energy Commission automating manual and error prone procurement and reporting processes. • Responsible for development projects for the CMIPS system used by all 58 counties across California for a program which enables a half million aged, blind, and disabled people remain in their own homes and avoid institutionalization. • Customized application development and maintenance on IBM Cloud, IBM Curam Case Management, CGI Advantage Payrolling, SAP Business Objects as well as IVR, SQL, DB2, Websphere, Tomcat, Apache, Java, and JavaScript.• Championed transformation of development methodology from where agile was non-existent to mature routine scrum agile development.

Palo Alto, Ca, Us

Customer account: Symantec• Responsible for program management and successful delivery of all IT development projects within the Corporate Support Portfolio and Shared Services Portfolio. Projects size ranged from $4M to $9.2M and a staff of 40 to 108 FTEs. • Customized application development on Oracle 11i ERP modules including Assets, GL, Payables, Receivables, Projects, Order Management, Supply Chain Management, Purchasing, BOM, and WIP. • Established trusting relationships with Symantec Senior Directors and their direct reports. Kept customer continuously aware of program/project status by presenting detailed weekly status reports.• Accountable for program financial health including revenue, expense, and margin. Participated in SOW approval reviews.• Held Project Managers accountable for achieving project objectives and adhering to organizational systems engineering standards, including security. Provided coaching and mentoring to help achieve project success. • Responsible for assessing program/project health, monitoring SLAs, risk, quality, and taking corrective actions to ensure program/project objectives are met and delivered.

Palo Alto, Ca, Us

HP account: Applications Services Field Operations (ASFO), Project Management Office (PMO)• As project management and subject matter expert, ensured project success by coaching and mentoring Project Managers through the application of experience, leveraging of process, tools, best practices, and escalating road blocks.• Instilled sound project and program management (PPM) practices in sales pursuits and delivery, including Capability Maturity Model (CMMI) integration.• Provided PPM expertise enabling PMs to investigate and prevent problems. Helped PMs to understand the value and to effectively apply processes and best practices for the success of the project/program.• Launched and managed a Lean Six Sigma (LSS) project to reduce Standards and Procedures related incidents attributed to human error by 70%. Completed the requirements for the Lean Six Sigma Black Belt Training Program, and received the company’s LSS BB certification, February 6, 2009.

West Hartford, Us

Customer account: ExcellerateHRO, Enterprise Programme Office (EPO)• Responsible for influencing and enabling project management productivity improvements across EHRO - Applications, BPO, and ITO for Service/Project Request Management (SRM). EPO Lead, Focal Point and SME. • Launched and managed a Lean Six Sigma (LSS) project to reduce the cycle time for delivery of ExcellerateHRO (EHRO) Project Scope Documents (PSDs) consisting of Business Requirements, Estimate, and Price. Assembled a project team made up of key representatives of EHRO’s organizations to develop and implement solutions addressing root causes of delays. Facilitated working sessions including a Kaizen Event to identify solutions, along with a solution development workshop to build the assets to train and implement a lean delivery process. Pilot metrics showed an 82%, 81%, and 54% improvement in business requirements, estimate, and PSD delivery durations respectively.

West Hartford, Us

Customer account: Xerox Corporation• Successfully managed various projects with budgets up to $6.2M. Project responsibilities included all phases: Initiation, Planning, Executing, Monitoring and Controlling, and Closing. • Experience includes 3 years within Xerox’s Order Management and Fulfillment Platform involving Oracle ERP modules such as Assets, GL, Payables, Receivables, Projects, Order Management, Supply Chain Management, Purchasing, BOM, and WIP. Implemented Oracle's Warehouse Management System in Xerox’s Columbus and Cerritos distribution centers which were responsible for 75% of their North American equipment inventory. Responsibilities included Software Subcontract Management.• Played an influential role in raising the competencies of the account’s systems engineering and project management capabilities by providing expert-level knowledge and experience in areas of IT best practices: Project Manager selected for example projects for successful Capability Maturity Model Integration (CMMI) assessments to Levels 2 and 3. Advanced Systems Engineer Review Board Member; Systems Engineering Development Program Mentor; Integrated Project Management Subject Matter Expert; Core team member of the Change Control Lean Six Sigma project; Global Project Management Excellence Program Graduate and Mentor – including a strong emphasis on applying the PMI’s Project Management Body of Knowledge (PMBOK).