• Identify, diagnose, and resolve problems for staff using IT equipment with timely resolution or escalation of more complex issues• Escalate requests as necessary and contact third-party vendors for warranty service repair• Efficient communication of solutions to our clients• Provide one-on-one end-user problem resolution via phone or email• Maintain and ensure accuracy of all asset information for PC’s, local/networked printers, monitors and defined peripherals• Administer mobile technology (not limited to) iOS and Mobile Iron• Diagnose and resolve end-user network or local printer problems, PC hardware problems and, e-mail, Internet, VPN, and local-area network access problems• Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements• Active involvement in IT department and its projects. Provide feedback/ideas as appropriate

● 2nd level user support for local and remote users● 3rd level support upon request● Maintains strong relationships with customer base● Works with Active Directory on a frequent basis● Set up network at remote field sites with accompanying equipment● SCCM deployment to workstations in the office network/VPN● Application installation and software, Avaya phone setup, ● Video conference and Webex setup● Use of MDT server to re-image desktops and laptops● Virtualizing of desktops to eliminate WAN traffic● Provide status, updates, and reports to Project Lead/Managers● Works independently and part of a team● Manage workload under pressure of deadline● Covers field sites in the region● Unidesk Certified Operator● CEO and executive support

● 1st , 2nd and 3rd level user support for local and remote users.● HTML, SQL and Cold Fusion experience for website design including data management● Network Administrator; Responsible for multiple VPN tunnels, Active Directory, NAS Storage Backups● PC-Setup, Nortel phone setup● Managed junior technicians● Helped with television programming content ● Studio filming for medical news reporting● Installed security camera system● CEO and executive support