Rob Durant Email & Phone Number

Boston, MA, US

Greater Boston

Harpenden, England, GB

Hi, I'm Rob Durant. And I was a reluctant seller. In fact, I was TRICKED into my first sales role, hired as a quote "Customer Service Representative" and given a sales quota. There's a long story behind that, but I've learned that it's not a particularly unique story.Why would an employer hide this kind of information during the hiring process?I blame.

Melrose, MA, US

Consulting, Training, and CoachingIf you are a Founder, a VC, or a Sales Leader on the cusp of bringing your organization through sales hypergrowth, I want to tell you a story about how I have helped organizations excel to Unicorn status.As Sales Teams are called on to drive more revenue they need a proven system for delivering not just an incremental.

Writing a book isn’t easy.Sure, it’s easy enough to know what you want to say, but sometimes saying it can be challenging.And sometimes just finding the time to say what you want to say can be difficult.More than once I thought about quitting.Then I heard the words I needed to hear -“HOW DARE YOU!”How dare you keep this to yourself when you know the.

Boston, Massachusetts, US

London, London, GB

IGNITE is a sales methodology designed and implemented world-wide by Digital Leadership Associates, aka DLAignite. In fact, it is the world's first social selling methodology built natively in the social platforms. And it is the only social selling methodology that has been independently verified and approved by the Institute of Sales.

London, GB

I have served as an Expert Panelist (in fact, the most frequently appearing panelist) on The Digital Download. I have grown that role into a recurring Show Host, and now an Executive Producer of the show.I try to bring insights from the realms I work in -* Tech start-ups* Recruiting* Career development* TeachingBut mostly I enjoy it because it gives us an.

Boston, MA, US

• At my core, I am a teacher. Given the opportunity to pursue my dream job, teaching business at a local university, I jumped at the chance! I love the thought of helping build the foundation of a career in business for.
• Guide college freshmen and transfer students through a foundational business curriculum (classes average 25-30 students).
• Integrate my business background and experiences into curriculum.
• Invite guest speakers and business leaders to share their knowledge and wisdom with the next generation of business leaders.

Worldwide, US

• The Sales Enablement Society is a volunteer organization founded in January 2016, by a diverse group of like-minded sales and marketing professionals. The society's goal is to better define the sales enablement.
• Contribute to Society's definition of Sales Enablement and this new field’s role in the sales industry.
• Established a communication plan that lead to doubling of registrations and 90% attendance at the Chapter’s first Professional Development event.

Boston, MA, US

The j. David Group is a go-to-market search firm built for rapidly scaling software companies. Through a process we call the Blueprint, we identify, source, and introduce top talent to tomorrow’s unicorns.

Quincy, MA, US

• Training facilitation, supporting ~100 direct and 1,200 channel sales partner representatives
• Built new training curriculum and partner with subject matter experts to develop training content
• Sourced and project managed the implementation of a new learning management system (LMS), e-learning, and content management system (CMS) for internal users and Channel Partners

Boston, MA, US

• Grew the size of the sales staff more than 200% while reducing turnover greater than 500% o More than doubled average full quota attainment (number of months attaining full quota post-ramp). o Reduced average time to.
• Recommended and developed inbound sales strategy, leading to over 170% productivity improvement.
• Built Sales Enablement Team, overseeing systems, operations, reporting, and marketing communication. o Drove adoption of CRM’s enhanced abilities and automation, especially around lead sourcing.

Mclean, Virginia, US

• Maximize Sales Representative effectiveness by determining and solving training needs and developing programs to enhance their job skills. Conduct training programs for both newly hired and experienced Sales.
• Reduced time to ramp for new hires from median 8-12 months to 3-6 months.
• Improved new hire retention from 25% attrition to less than 5%.
• Instituted organization-wide leadership development program.
• Codified, streamlined, and facilitated revised interview process, allowing for doubling of sales staff in 12 months.Duties include:
• Increase Sales Organization effectiveness by improving new employee ramp up and conducting ongoing training programs. o Developed on-boarding curriculum for newly hired Sales Representatives. o Deliver lessons and.

• Beverly Public Schools, Beverly High School, Math and Business TeacherAugust, 2013 - September, 2014 (13 months)
• Developed curriculum, delivered lessons and provided after school tutoring to students for the following classes:o Math Teacher - College Prep Geometry; RTI 10 (math remediation); STAY Program Tutoro Business.
• As part of District’s Data Team, conducted thorough analysis of District’s MCAS Math, English, and Biology results, identified trends and areas of need, and developed a plan for improving results.Everett Public.
• Called in to address significant classroom management deficiencies while also preparing Grade 7 Math students for upcoming MCAS testing and ensuring completion of grade-level curriculum. Maintained excellent classroom.
• Developed curriculum, delivered lessons and provided after school tutoring to students for the following classes:o Math Teacher - Honors Geometry, Assistant Teacher; MCAS Math (math remediation); ELL Matho Business.
• As part of District’s Data Team, conducted thorough analysis of District’s MCAS Math results, identified trends and areas of need, developed and implemented a plan for improving all students’ results.o Developed and.

Basking Ridge, NJ, US

• Created sales and incentive programs for 100 – 120 representatives. Tracked daily/weekly/monthly sales results at local/regional/national levels to spur participation.
• Selling the FiOS 9 program: o Noticed poor sales in support solution products; given go ahead to create training to improve sales. o Rewrote existing confusing and complex training material; delivered new training to.
• Created “Selling the FiOS 9” playbook,” 10-page reference guide for support solutions sales. o Written for ease of use and reference during customer calls from common call issues and questions.Previous Roles with.
• Revised outdated curriculum and led first of 6 concurrent new Consumer Initial Training classes for new hires in residential sales department.
• Team produced highest sales of 6 group.e-Talk Library Project Manager, New England District Staff
• Designed library of training calls for best practices, with sound bites and transcriptions of real calls.

New York, New York, US

• Promoted from CSR after 1 month when manager realized ability to run department.
• Improved engraving time from 10 to 3 days leading to 150% increase (estimated $45k) in sales by bringing engraving in-house. o Took initiative to learn unused engraving machine, facilitating close of “rush” job sales.
• Took initiative to create daily procedures program for customer service reps facilitating acclimation of new hires and relieving management training obligations.
• Implemented daily log and incident status report journal, facilitating status of on-going problems and preventing similar occurrences.

Burbank, CA, US

• Took initiative to create means of tracking correspondence, measuring goodwill compensation to identify repeat guests and common complaints, and track costs of service recovery efforts.
• Developed process to expedite responses to common grievances; improved response time by 400% and eliminated overtime expenses incurred by clearing backlog.Previous Roles with Disney:Guest Relations Representative.
• Promoted without interview.Customer Service Supervisor, Disney Reservations Call Center
• Promoted based on 500-word essay addressing hypothetical problems; call center head noted essay was only one to address problem, suggest alternatives, describe criteria for choosing best alternative to implement, and.
• Recommended summer labor strategy of lending call center staff to parks’ operations, saving $1.5M annually and 600 jobs; strategy continued in following years.
• Nominated for the Spirit of Disney Award.

Handled business ideas and operations. Wrote business plan, training materials, ad copy. Funded exclusively by partner.

Lake Buena Vista, Florida, US

• Supervised team of 10-40 cast members and conducted evaluations.
• Revised operational procedures, training procedures and materials for attractions, eliminating overtime expenses and show delays.Epcot World Showcase Attractions Host: While working on internships attended Disney’s.

Mba, Business Administration

Bs, Marketing