Rob Durant Email & Phone Number

Boston, Ma, Us

Greater Boston

Harpenden, England, Gb

Hi, I'm Rob Durant. And I was a reluctant seller. In fact, I was TRICKED into my first sales role, hired as a quote "Customer Service Representative" and given a sales quota. There's a long story behind that, but I've learned that it's not a particularly unique story.Why would an employer hide this kind of information during the hiring process?I blame Hollywood, really. Think about it - How is Sales depicted in the media?And maybe that's art reflecting life, because I bet we all have a story to tell about being on the receiving end of a really bad sales process.But what if the role of a sales professional was perceived to be on par with that of other professionals, like doctors, scientists, CPAs, or teachers?That's the mission of the Institute of Sales Professionals. The ISP has one simple goal: We are here to elevate the profession of Sales.How? Through Content, Credentialing, and - most importantly, Community.The ISP is a global organization with over ten thousand members. We have been active in the UK for 10 years and have operations in India as well as Australia/ New Zealand.Today I am happy to announce that I will be leading the ISP’s expansion into the US.We are looking to partner with corporations and academic institutions looking to join our mission to elevate the profession of Sales.If you would like more information about what that includes, what partnering with the ISP can do for your organization, or how to register, please connect with me.As I said, our goal is to elevate the profession of Sales.Personally, I look forward to the day when we no longer need to trick people into sales roles - and we no longer have reluctant sellers.

Melrose, Ma, Us

Consulting, Training, and CoachingIf you are a Founder, a VC, or a Sales Leader on the cusp of bringing your organization through sales hypergrowth, I want to tell you a story about how I have helped organizations excel to Unicorn status.As Sales Teams are called on to drive more revenue they need a proven system for delivering not just an incremental increase but an EXPONENTIAL growth in sales. Flywheel Results LLC has developed this system.With Flywheel Consulting, Training, and Coaching we provide the sales solutions organizations need - whether it is foundational sales planning, sales methodology implementation, sales playbook development, or individual coaching.And with Flywheel Enablement, a Fractional Enablement program, we helps Sales Leaders -* Design and put in place a sales process specific to their organization* Scale their Sales Team with people whose skills match the process* Identify the right people to run enablement going forward,Together our solutions deliver EXPONENTIAL Growth in Sales - in other words, Flywheel Results!

Writing a book isn’t easy.Sure, it’s easy enough to know what you want to say, but sometimes saying it can be challenging.And sometimes just finding the time to say what you want to say can be difficult.More than once I thought about quitting.Then I heard the words I needed to hear -“HOW DARE YOU!”How dare you keep this to yourself when you know the benefits it brings!How dare you keep this to yourself when you know how much small businesses are suffering.How dare you keep this to yourself when you know how hard it is for non-profits to bring awareness to their cause!How dare you keep this to yourself when you personally know the pain, fear, and struggles of wearing the "Open to Work" banner?How dare you, sir?HOW DARE YOU!This book is the culmination of gifts so many have generously given me. My hope is that it provides just as much benefit to you.

Boston, Massachusetts, Us

London, London, Gb

IGNITE is a sales methodology designed and implemented world-wide by Digital Leadership Associates, aka DLAignite. In fact, it is the world's first social selling methodology built natively in the social platforms. And it is the only social selling methodology that has been independently verified and approved by the Institute of Sales Professionals.DLAignite's robust Social Enablement program helps business leaders and teams leverage the power of social to drive business.As a proud DLAignite Partner, I am part of a team who believes that social media is the best tool for organizations to communicate with their audiences. We believe social media should be about connecting your company’s employees to customers, suppliers, future employees, and the general public in a more meaningful and authentic way. We have built a social enablement program to help people within the organizations accomplish this.DLAignite was formed to help individuals and organizations apply strategy, skill, and rigor to their social media strategy – not automation, impersonal interactions, or spam. We enable teams within the organization to develop and maintain an impactful social media presence. And we’re not just working with Sales or Marketing teams, we believe CS, HR, Purchasing – YES! Purchasing – can add value to an organization with a credible, repeatable social practice.IGNITE is not for everyone.We look to work with visionaries – business leaders who have a track record of seeking out radical new ideas in the marketplace. The best candidates to work with us are leaders who don’t hide away from championing these new ideas.If you are that kind of visionary leader, let’s talk.

London, Gb

I have served as an Expert Panelist (in fact, the most frequently appearing panelist) on The Digital Download. I have grown that role into a recurring Show Host, and now an Executive Producer of the show.I try to bring insights from the realms I work in -* Tech start-ups* Recruiting* Career development* TeachingBut mostly I enjoy it because it gives us an opportunity to exchange ideas with people from all over the world! Guests and audience participation are a large part of our show and a large part of what separates us from typical TV talk shows.YOU are always welcome to be a part of the show.The Digital Download is the longest running weekly business talk show on LinkedIn Live.Each week we talk about the news of the day, business or otherwise. We often address topics like Social Selling, Social Enablement, Digital Transformation, and Change Management.Join us each week on Fridays at 14:00 GMT, 09:00 EST.

Boston, Ma, Us

At my core, I am a teacher. Given the opportunity to pursue my dream job, teaching business at a local university, I jumped at the chance! I love the thought of helping build the foundation of a career in business for the next generation of professionals. And their insights, energy, and eagerness teach and inspire me too.In this role I -• Guide college freshmen and transfer students through a foundational business curriculum (classes average 25-30 students).• Integrate my business background and experiences into curriculum.• Invite guest speakers and business leaders to share their knowledge and wisdom with the next generation of business leaders.

Worldwide , Us

The Sales Enablement Society is a volunteer organization founded in January 2016, by a diverse group of like-minded sales and marketing professionals. The society's goal is to better define the sales enablement functions and roles that currently exist within organizations, and ultimately solve the vast disparities that exist in the profession today. The SES's overall mission identifies best practices for successful outcomes, clarifies the operations for the sales enablement business, and develops the criteria for sales enablement roles within successful organizations. The SES's mission is based on an Albert Einstein quote: "The definition of insanity is doing the same thing over and over again and expecting different results." This quote applies to most organizations tasked with driving sales and marketing productivity today. Visit us: sesociety.orgFormer President/ Board Member, Boston Chapter • Contribute to Society's definition of Sales Enablement and this new field’s role in the sales industry. • Established a communication plan that lead to doubling of registrations and 90% attendance at the Chapter’s first Professional Development event.

Boston , Ma, Us

The j. David Group is a go-to-market search firm built for rapidly scaling software companies. Through a process we call the Blueprint, we identify, source, and introduce top talent to tomorrow’s unicorns.

Quincy, Ma, Us

• Training facilitation, supporting ~100 direct and 1,200 channel sales partner representatives• Built new training curriculum and partner with subject matter experts to develop training content• Sourced and project managed the implementation of a new learning management system (LMS), e-learning, and content management system (CMS) for internal users and Channel Partners

Boston, Ma, Us

• Grew the size of the sales staff more than 200% while reducing turnover greater than 500% o More than doubled average full quota attainment (number of months attaining full quota post-ramp). o Reduced average time to ramp for new hires from 8 months to 4 months (ramp plan was 4 months). o Improved new hire turnover from 65% attrition to less than 15%.  Lead to over $3M in savings and additional sales revenue.• Recommended and developed inbound sales strategy, leading to over 170% productivity improvement.• Built Sales Enablement Team, overseeing systems, operations, reporting, and marketing communication. o Drove adoption of CRM’s enhanced abilities and automation, especially around lead sourcing.

Mclean, Virginia, Us

Maximize Sales Representative effectiveness by determining and solving training needs and developing programs to enhance their job skills. Conduct training programs for both newly hired and experienced Sales Representatives. Support ongoing initiatives of Sales Department.Accomplishments in this role• Reduced time to ramp for new hires from median 8-12 months to 3-6 months.• Improved new hire retention from 25% attrition to less than 5%.• Instituted organization-wide leadership development program.• Codified, streamlined, and facilitated revised interview process, allowing for doubling of sales staff in 12 months.Duties include:• Increase Sales Organization effectiveness by improving new employee ramp up and conducting ongoing training programs. o Developed on-boarding curriculum for newly hired Sales Representatives. o Deliver lessons and continually revise curriculum. o Developed and deliver curriculum assessments to identify and address trainees' knowledge gaps.• Work with experienced representative to develop individual training plans and providing resources & assistance as necessary. o Determine training needs by observing existing Sales Representatives' sales calls, studying their sales processes, assessing their skill gaps.• Play a role in interviewing and hiring new Sales Staff.• Design and conduct sales technique trainings and new product trainings.• Improves sales effectiveness by developing new training approaches and techniques, making support readily available, and integrating training with existing sales routine.• Update job knowledge by participating in educational opportunities.• Contribute to WordStream's reputation as a Thought Leader in the SMB digital advertising industry.

Beverly Public Schools, Beverly High School, Math and Business TeacherAugust, 2013 - September, 2014 (13 months)• Developed curriculum, delivered lessons and provided after school tutoring to students for the following classes:o Math Teacher - College Prep Geometry; RTI 10 (math remediation); STAY Program Tutoro Business Technology Teacher - Web 2.0; Personal Finance• As part of District’s Data Team, conducted thorough analysis of District’s MCAS Math, English, and Biology results, identified trends and areas of need, and developed a plan for improving results.Everett Public Schools, High School & Middle School, Math and Business TeacherAugust 2012 – June 2013 (11 months)Everett Parlin [K-8] School (4/13 – 6/13)• Called in to address significant classroom management deficiencies while also preparing Grade 7 Math students for upcoming MCAS testing and ensuring completion of grade-level curriculum. Maintained excellent classroom management skills with a keen ability to keep students on task.Everett High School (8/12-4/13)• Developed curriculum, delivered lessons and provided after school tutoring to students for the following classes:o Math Teacher - Honors Geometry, Assistant Teacher; MCAS Math (math remediation); ELL Matho Business Technology Teacher - Entrepreneurship• As part of District’s Data Team, conducted thorough analysis of District’s MCAS Math results, identified trends and areas of need, developed and implemented a plan for improving all students’ results.o Developed and delivered lessons in effective test-taking techniques to the entire Sophomore class within the existing schedule and without interrupting the content delivery schedule of students’ math classes.Melrose Public Schools, High School & Middle School, Substitute TeacherFebruary 2012 – June 2012 (5 months)Melrose, MA

Basking Ridge, Nj, Us

Created sales and incentive programs for 100 – 120 representatives. Tracked daily/weekly/monthly sales results at local/regional/national levels to spur participation.• Selling the FiOS 9 program: o Noticed poor sales in support solution products; given go ahead to create training to improve sales. o Rewrote existing confusing and complex training material; delivered new training to facilitate understanding. o 300% sales increase from launch to one month post training. o Requested to present it to all New England call centers.• Created “Selling the FiOS 9” playbook,” 10-page reference guide for support solutions sales. o Written for ease of use and reference during customer calls from common call issues and questions.Previous Roles with Verizon:Initial Training Instructor, Workforce Development• Revised outdated curriculum and led first of 6 concurrent new Consumer Initial Training classes for new hires in residential sales department.• Team produced highest sales of 6 group.e-Talk Library Project Manager, New England District Staff• Designed library of training calls for best practices, with sound bites and transcriptions of real calls.• Functioned as consultant as library was adopted by 8 other districts.• Presented training opportunities to 150 senior executives.Sales Support Specialist, New England District Staff• Automated & streamlined data compilation process allowing the Call Centers to save over $1.5M annually.• Pro-actively recommended a program change that allowed the New England Call Centers to recognize over $3M in additional revenue annually without any additional costs. • Nominated for the Verizon Excellence Award.Sales Representative, New England Consumer Sales• Consistently reach 140% - 250% of sales objectives.• Achieved “2004 Diamond Club” status (Top 10%) with only 8 months in a sales role.• Recipient of numerous awards recognizing outstanding customer service.

New York, New York, Us

• Promoted from CSR after 1 month when manager realized ability to run department.• Improved engraving time from 10 to 3 days leading to 150% increase (estimated $45k) in sales by bringing engraving in-house. o Took initiative to learn unused engraving machine, facilitating close of “rush” job sales; flown to New York City at company expense for training.• Took initiative to create daily procedures program for customer service reps facilitating acclimation of new hires and relieving management training obligations.• Implemented daily log and incident status report journal, facilitating status of on-going problems and preventing similar occurrences.

Burbank, Ca, Us

• Took initiative to create means of tracking correspondence, measuring goodwill compensation to identify repeat guests and common complaints, and track costs of service recovery efforts.• Developed process to expedite responses to common grievances; improved response time by 400% and eliminated overtime expenses incurred by clearing backlog.Previous Roles with Disney:Guest Relations Representative, Magic Kingdom• Promoted without interview.Customer Service Supervisor, Disney Reservations Call Center• Promoted based on 500-word essay addressing hypothetical problems; call center head noted essay was only one to address problem, suggest alternatives, describe criteria for choosing best alternative to implement, and explain implementation process. Customer Service Representative, Disney Reservations Call Center• Recommended summer labor strategy of lending call center staff to parks’ operations, saving $1.5M annually and 600 jobs; strategy continued in following years.• Nominated for the Spirit of Disney Award.

Handled business ideas and operations. Wrote business plan, training materials, ad copy. Funded exclusively by partner.

Lake Buena Vista, Florida, Us

Supervised team of 10-40 cast members and conducted evaluations.• Revised operational procedures, training procedures and materials for attractions, eliminating overtime expenses and show delays.Epcot World Showcase Attractions Host: While working on internships attended Disney’s Traditions and Management Disney Style classes.

Mba, Business Administration

Bs, Marketing