Robert Eames / robeames01@gmail.com - A successful Sales & Professional Services Manager, with extensive skills and experience in managing key accounts within the Telecoms, Training and Energy Industries. Particularly effective in consultative, solution-based sales and delivery. Building trusted and productive relationships with multiple stakeholders up to C-level, within complex projects and accounts.Experienced in working with diverse teams in a fast-paced multi-cultural environment, with proven results in key account management in the Telecoms, Training and Energy Industries. Key Skills - Well-developed communication and negotiation skills. Working closely and collaboratively with customers at all levels to build long-term trusted relationships.  Strong written communication skills, including the production and presentation of sales and delivery documentation (RFI, RFP, SoW etc.), working independently or on complex responses as part of a bid team.  Skilled at analysing projects and identifying opportunities whilst working closely with account managers and managed services delivery teams - maximising results through the design and delivery of the most effective and innovative solutions.  Project managing of administration, technical and 3rd party colleagues to ensure the very best customer service and quality at all stages of the sales and service delivery process.  Forecasting and exceeding financial and quality targets through accurate account planning and tracking, including yearly budgets and monthly forecasts by turnover, profit, and resources required.