Rob Eberhardt Email & Phone Number

Boston

Boston

Provide strategic account management and technical support to customer and project teams, coordinate with the Professional Services team in the configuration/integration of Seismic's vast product offerings for customers.

Greater Boston Area

Seismic is the leading global marketing and sales enablement solution for institutional financial services firms. Seismic’s platform gives asset and wealth management firms and business banks the ability to deliver the right client content at the right time, facilitating a world-class client experience. With Seismic, marketing teams are automating the.

Boston

• Maintain all aspects of the end user computing platform and technology service delivery, and advance the support model to provide the highest level of service to a business community of over 500 employees. Collaborate.
• Play a lead role on a global operational support team to support, maintain, and administrate an application built on the Seismic platform used to automate financial reports. Ensure proper use of help desk software.
• Prepared new Seismic platform implementation for production readiness, including integrating the components of the application into the ITIL space, developing technical documentation, building out a support.
• Work with development teams to ensure new application features are properly documented and support teams are prepared to support them.
• Significant contributor on building a custom Salesforce workflow for submitting requests to reporting analysts. Participated in defining requirements, designing screen layout and workflow, created user documentation.
• Created Salesforce dashboards for reporting analysts which provided a real-time, dynamic view to efficiently process work queues.

Greater Boston Area

• Extensive expertise supporting publishing systems and workflows. Responsibilities included business and systems analysis, project management, application development, and quality testing. Highly skilled in change.
• Delivered an enhancement to an application to address a cumbersome and inefficient workflow resulting in a massive reduction in duplication of effort and a 40x increase in volume while reducing headcount.
• Developed, deployed, and maintained business applications leveraging the Agile development methodology to define user stories, requirements, and technical design. Executed hundreds of software releases.
• Managed a team of consultants, dynamically allocating them between testing and user support, ensuring global support coverage, vacation coverage, and adjusting priorities.
• Implemented JAMF Software Casper desktop administration suite creating substantial efficiencies in deploying and managing desktops, increasing security, reducing risk, and improving desktop stability, performance, and.
• Provided a centralized terminal service for Mac OS X based publishers reducing support overhead, increasing system performance and productivity for staff, and improving business continuity posture.

Greater Boston Area

• Managed publishing systems and technology for a fast-paced, deadline-driven publishing department across 6 global locations. Facilitated and coordinated with various IT teams including storage, network, and application.
• Managed and directed 3 staff members to ensure all systems were fully functional 24x7x365 globally and running smoothly, including high volume printers, storage and backup systems, 120+ desktops, 20 Mac OS X servers.
• Delivered an electronic workflow with a custom-built ticketing system which provided increased efficiencies and “follow the sun” workflow capabilities for a global publishing team. The system supplied state-based job.
• Traveled to global offices in San Francisco, Atlanta, London, Sydney, Singapore, Hong Kong, and Tokyo to provide system setup, user training, technology and application support.
• Helped to deliver an application to provide automatic generation of presentation pages including automation of charts, tables, and textual layout. Created functional specifications and technical documentation, and.
• Forecasted and managed a $200K budget for hardware and software needs, as well as software maintenance, and projected future capacity and resource needs. Procured all hardware and software for the publishing department.

Greater Boston Area

Desktop Publishing Specialist, Technical Support Specialist, Senior Technical Support Specialist