Robecca Hebert Email & Phone Number

Massachusetts, United States

Responsible for the Wisdom Optimizations and Production support as well as Ambulatory support, Upgrade support, and much more.

Rhode Island, United States

Liaison coordinating Clinical Services projects between the Business and Clinical IT. Responsible for leading Epic solutions based on business needs.This Product Owner will be a key leader and a visionary to the technology direction, inclusive of Epic, based on enterprise business capabilities and Clinical need.This person is responsible for the SDLC of Clinical projects at all stages of the system lifecycle (PRF input, BEG, Requirements, Design, Build, QA, Deploy, Warranty) In relationship to EpicShe/he will serve as an integral partner in the business development process and ensure that assigned projects comply with the CVS Health standards.Oversees Epic projects, and attends project related meetings with architects and developers as well as support the PMs and Epic project team to ensure timelines are met.Key Responsibilities include:- Attending Project meetings- Communicating outstanding deliverables to the PM- Communicating to the Analysts assigned any change in scope or requirements- Review of proposed project plans and timelines provided by PMs- Mitigating Epic Risks- Ensuring any change to approved requirements are communicated to the PM and change request process is followed.- Identifying Epic risks as it relates to timeline and deploy dates- Communicate with Epic instructional designer on timelines and updates needed- Identifying when other teams should be engaged and communicate this need to the PM- Work with analysts on business requirements and communicate design gapsDelivered Projects Include:1. ~20,000 Pharmacists enabled to prescribe Paxlovid for COVID Positive Patients throughout the US in over ~9,000 CVS Stores2. Pharmacists enabled to Prescribe Hormonal Birth Control in 18 states3. Pharmacist workflow development for Smoking Cessation Consultations and prescribing therapy.4. Pharmacist workflow development for HIV Prep Consultation and prescribing therapy.5. Enabling Medical Billing for Pharmacy Services.

Westbrook, Maine, United States

Westbrook, Maine

Obtained EpicCare Ambulatory, Smartform, and Phoenix Transplant Proficiency within the allotted time frame, assisted team with smart tools training for Pharmacists’, assisted in development and implementation of Telehealth Neurology, participated in application testing for wave 5 and 6 projects, created printer maps for assigned locations, participated in panel interviews for potential team members, worked with Home Health to optimize the hospice comfort kit within Epic to avoid continuous errors when ordering medications, facilitated subject matter expert meetings for the Cardiology project, coached pediatric physicians through personalizations to make their workspace more efficient, facilitated two lunch and learns during go-live to assist with rooming workflows and In basket issues for new end users.

Portland, Maine Area

Researched patient’s accounts in order to solve billing errors, Utilized payer sites in order to verify patient coverage and claim status, balanced patient accounts using checks and balances, Accurately learned and followed CBO workflows, brainstormed new processes to improve workflow within the team, implemented the new processes with enthusiasm, assisted in creating new workflows for the department, managed multiple workqueues and tasks throughout the day.

Biddeford, Maine

Greeted patients with a warm and friendly smile, made sure all account information was verified accurately, answered calls throughout the day taking detailed messages for the Respiratory therapists in the office, scheduled tests and procedures for patients as they checked out, collected payments, balanced providers schedules', completed prior-authorizations for patient's testings which were ordered by the physician, supported co-workers through the implementation of our Electronic Medical Record transition.

Seasonal job as a waitress and bartender where I worked in a fast pace establishment creating returning customers.

Falmouth, Maine

Prepare alcohol or non-alcohol beveragesInteract with customers, take orders and serve snacks and drinksAssess customers’ needs and preferences and make recommendationsMix ingredients to prepare cocktailsPlan and present bar menuCheck customers’ identification and confirm it meets legal drinking ageRestock and replenish bar inventory and suppliesStay guest focused and nurture an excellent guest experienceComply with all food and beverage regulations

Catering where I announced the five dinner specials to each table and provided an enjoyable event experience.

I completed all orders from serving to cooking all orders. I processed all transactions and created relationships with customers.