Head of Operations, expert in wood flooring with specialisation in sustainable procurement, manufacturing techniques, strategic business development and coffee making.When I’m not honing my coffee making skills, I’m working to help my clients find solutions for their flooring needs. It is my firm belief that honesty is key to good business, it builds trust and lasting business relationships. Being a reliable resource for my clients is core to my work ethic.I really enjoy good teamwork, having a strong, united team around you makes all the difference. A team that supports each other is far more effective and they will be willing to go the extra mile. Organisation, analysis and negotiation are skills critical to my natural problem solving abilities. Treating people fairly can open opportunities for success. Providing factual, helpful information to enable clients to make informed decisions is paramount to helping form a proactive working method rather than a reactive one.As an expert in the wood flooring industry, it’s been my privilege to help a number of architects, designers & contractors with their flooring requirements. My network of professionals can help me offer all-in-one solutions from subfloors & fitting to on-going maintenance. With my technical specialisations within the market, I’m able to provide detailed information on responsible sourcing practices, manufacturing techniques and wood floor finishes.Over the years my attention to detail, determination & passion to improve practices and the experience that my clients receive have lead me to write, design and implement a number of processes such as: an ISO 9001 certified QMS, a CRM that integrates with our website & accounts systems, a structured, clear Due Diligence manual for our responsible material sourcing and a number of websites including e-commerce sites on a number of platforms such as Shopify & Magento which open us to world-wide sales.If you'd like to talk, please get in touch!