Driving accelerated growth of $310m aftermarket service business in N. America. Setting and executing Sales strategy to drive revenue and profit growth. Defining, directing and leading go-to-market strategy utilizing regional sales, inside sales, and a network of independent representative offices. Creating and fostering a high performance, customer focused culture.

Led $200m service unit of a multinational electronics OEM throughout Americas, Europe and Asia regions to pharmaceutical, chemical, food and beverage, and manufacturing segments. Drove business development initiatives and continuous improvement in 5 critical areas of Lifecycle Services: service portfolio management, sales, marketing, technical tools and training, and service documentation. Collaborated with IT and R&D on digital service development; condition monitoring, remote support.Achievements:• Doubled aftermarket service sales growth of labor and parts from 4% to 8% in mature markets within 3 years of assuming role, consulting local management on sales and operational improvement topics, creating fresh marketing materials.• Launched “PLUS” asset management dashboard, aligning multiple business unit leaders and corporate process owners around unified approach, achieving company-wide adoption by using data analytics to highlight sales opportunities for improving customer productivity and ROI. • Earned placement in top 30% of all collateral used by Sales Reps in 2021-2022 by updating service marketing content, producing new videos and documents designed for virtual sales meetings through pandemic, gaining adoption by other business units throughout company.

Developed $28m international service business from structure and portfolio generation to global implementation and change management leadership. Guided local field offices throughout Americas, Europe and Asia in strategic portfolio adoption, service contract sales, marketing, training, and service delivery.Achievements:• Achieved 12% service growth compared to product sales growth of 8%, developing and implementing service business strategy, generating growth for Process Analytics Division across Asia, Europe and Americas.• Led change management initiative, harmonizing local service offerings across 23 countries to global service portfolio and pricing strategy, increasing market share and contract renewal rate with multinational customers.• Recognized as diplomatic facilitator in cross-functional meetings, ensuring clear roles and responsibilities to improve productivity and promote a culture of accountability.

Drove $4m field service operation across a multi-state region, generating revenue and profit growth through strategic account targeting and optimizing service territory efficiency. Ensured team’s focus on service KPIs for maximum progress on initiatives generating the greatest value.