• Handled pre-to-post sales support of the clients, ensuring that needs are addressed to Improved business relationships• Managed client's accounts, ensure requirements are being met / delivered.• Handled client’s inquiries and concerns, including complaints, and provides timely resolution of issues.• Worked closely with assigned clients’ key employees to ensure needs are addressed and requirements fulfilled including process improvement.• Assisted clients through company systems and provide technical support.• Prepared monthly reports to be submitted to the clients and respective department within the company.• Offered additional services to tailor to client needs.• Endorsed new client inquiries to Sales.• Worked pro-actively to provide client needs with the greatest amount of added value of communication.• Documented client interactions to ensure contact history and issues are taken intoconsideration.• Handled company system issues.• In contact with all the departments in the company, admin, accounts, sales, research • teamand operations team• Meeting clients face to face regularly to establish a good relationship and also to provide trainings on how to use the platforms • Set up client’s accounts according to their requirements

• Received phone calls and transferring them to the required person or department• Filing documents• Dealt with the couriers for any incoming or outgoing documents• Responsible for the overall needs such as office supplies, maintenance, contacting Supplier’s, contacting publishers to request for the magazines required.• Booked air tickets for all the staff’s• Assisted staff’s with all their needs• Directly reporting and attending to the needs of the Managing Director• Prepared petty cash and managing the expenses• Arranged birthday’s or any celebrations for the staff’s• Assisted the accounts department in collecting the cheques

Assisted the patients during their visit in the clinicPrepared all the supplies neededAssisted the doctor during an operation, providing and ensuring that allequipment’s needed are ready.Educated the patient’sGathered all the document’s needed for the patientArranged all document’s and patient’s record inside the clinic

Assisted customers with their needsFiled important documents for the shopPrepared reports to be submitted to the manager and auditorsEncoded data’s in the systemOrdered supplies for the shop