Robelynn (Robelynn Tantoco) Suarez Email & Phone Number

• Utilized data to identify and remove errors hindering candidate progress through the hiring process, resulting in a 12% reduction in controllable candidate missed hire start dates.• Managed and executed labor orders for 3,037 sites in Canada, US, Mexico, and UK, ensuring accurate and timely processing.• Conducted training, onboarding sessions, and workshops for 30 new team members, equipping them with the necessary skills and knowledge for role excellence.• Actively contributed to the development and update of over 15 Standard Operating Procedures (SOPs) impacting 20 associates.• Boosted efficiency through close collaboration with Program Managers, leading to the implementation of automated processes and a 24-hour reduction in weekly task times.• Partnered with stakeholders and site leaders across multiple locations in North America to support large-scale programs.

• Defined and documented screening requirements for customer accounts.• Maintained the utmost confidentiality while handling sensitive information and corresponding with vendors, business partners, and candidates.• Reviewed background checks with vendors to ensure checks are fulfilled within a 48-hour Service Level Agreement (SLA).• Organized training for new standard operating processes.• Adjudicated background checks in complex scenarios requiring high judgment coordination.• Communicated with vendors, businesses, and candidates regarding the status of candidates’ background checks.

Seattle, Washington

• Assisted Nordstrom employees and HR Business Partners by providing the best resource to help troubleshoot inquiries and concerns• Utilized Workday to assist Nordstrom applicants, Managers, and HR Business Partners with recruiting process• Completed employment verifications by retrieving employee information using Workday and Oracle• Entered compliant and confidential data using Workday and Oracle

• Coordinated with Human Resources to interview, onboard, and train employees• Managed and supported a team of 12 customer service representatives by implementing effective performance management including goal setting, incentive, and other reward and recognition mechanisms• Answered customer inquires in person and via email/phone• Maintained accountability of the cash register drawer balance by handling cash, checks, and charge payments transaction

• Performed cash handling and back office tasks• Provided exceptional customer service• Maintained a clean and clutter free environment• Educated customers to join Nordstrom's Fashion Rewards

• Provided product knowledge to customers• Maintained a clean and clutter free environment• Offered customers to join the Nordstrom Fashion Rewards Programs• Awarded 2014 Customer Service All-Star at Outlet Collection Nordstrom Rack

Hr Management Certification Program, Human Resources Management And Services

Bachelor'S Degree, Community Psychology