Robelynn (Robelynn Tantoco) Suarez Email & Phone Number

• Utilized data to identify and remove errors hindering candidate progress through the hiring process, resulting in a 12% reduction in controllable candidate missed hire start dates.
• Managed and executed labor orders for 3,037 sites in Canada, US, Mexico, and UK, ensuring accurate and timely processing.
• Conducted training, onboarding sessions, and workshops for 30 new team members, equipping them with the necessary skills and knowledge for role excellence.
• Actively contributed to the development and update of over 15 Standard Operating Procedures (SOPs) impacting 20 associates.
• Boosted efficiency through close collaboration with Program Managers, leading to the implementation of automated processes and a 24-hour reduction in weekly task times.
• Partnered with stakeholders and site leaders across multiple locations in North America to support large-scale programs.

• Defined and documented screening requirements for customer accounts.
• Maintained the utmost confidentiality while handling sensitive information and corresponding with vendors, business partners, and candidates.
• Reviewed background checks with vendors to ensure checks are fulfilled within a 48-hour Service Level Agreement (SLA).
• Organized training for new standard operating processes.
• Adjudicated background checks in complex scenarios requiring high judgment coordination.
• Communicated with vendors, businesses, and candidates regarding the status of candidates’ background checks.

Seattle, Washington

• Assisted Nordstrom employees and HR Business Partners by providing the best resource to help troubleshoot inquiries and concerns
• Utilized Workday to assist Nordstrom applicants, Managers, and HR Business Partners with recruiting process
• Completed employment verifications by retrieving employee information using Workday and Oracle
• Entered compliant and confidential data using Workday and Oracle

• Coordinated with Human Resources to interview, onboard, and train employees
• Managed and supported a team of 12 customer service representatives by implementing effective performance management including goal setting, incentive, and other reward and recognition mechanisms
• Answered customer inquires in person and via email/phone
• Maintained accountability of the cash register drawer balance by handling cash, checks, and charge payments transaction

• Performed cash handling and back office tasks
• Provided exceptional customer service
• Maintained a clean and clutter free environment
• Educated customers to join Nordstrom's Fashion Rewards

• Provided product knowledge to customers
• Maintained a clean and clutter free environment
• Offered customers to join the Nordstrom Fashion Rewards Programs
• Awarded 2014 Customer Service All-Star at Outlet Collection Nordstrom Rack

Hr Management Certification Program, Human Resources Management And Services

Bachelor'S Degree, Community Psychology