Rober Morrow Email & Phone Number

San Diego, California, United States

San Diego, California, United States

Greater San Diego Area

San Diego

Projects:Complete Onboarding of a DistributorshipDeveloped Standard Image for Windows 10 and Microsoft Surface DevicesProvided Support for National Sales Meeting and Mid-Year Sales MeetingRecreated Workflow for Offboarding in Service NowCreated a New, Scalable Workflow for Onboarding of Company AcquisitionCreated a Team Calendar on SharePoint for Displaying Multiple Project SchedulesAssisted in Migration to MobileIron Mobile Device Management for 1000+ devicesAssisted in Encryption of LaptopsTasks:Provided Tier 1-3 Support for 1500+ Global End UsersProvided Executive Support / Executive Admin SupportOnboarded End Users, Including AD Account Creation, Mailbox provisioning in Exchange, Enabling Lync Accounts, OKTAImaged Laptops, Set up User Profiles, Installed License SoftwareProvisioned DID Lines in Cisco Call Manager and Voicemail Boxes in Cisco UnityUpdated and Maintained Access of HID Badges and FOBs in C*CUREMobile Device implementation, Including Set Up of Mobile Service, and Installation of Custom Mobile AppsDesk Set up / Desk MovesSet up WebEx meetings for 500+ usersSet up AV Equipment for Company Functions of 50 – 500 EmployeesParticipated in Rotation Based On-Call SupportTrained New Technicians, Contractors, Temps, and InternsUpdated Assets List for Proper Tracking of Provisioned Devices and Peripherals

Greater San Diego Area

Projects:Developed training course and trained end users for use of Citrix ShareFile and OpenVoiceInstalled Digital Dictation Software and Hardware on Server and Client Installed SpiceWorks Ticketing System and created User Web PortalInstalled Networked Postage Meter SystemAssisted in server hardware upgrades and IP scheme change of 200+ end pointsAssisted in sideways expansion of multiple sites.Designed, Implemented, Updated standard signature and replies through Exclaimer Signature ManagerAssisted in Firm-wide software upgrades of Time Matters 11 and Adobe AcrobatTasks: Resolved hardware and software issues in multiple locationsMonitored and Refreshed Backup tapesResolved issues in Active Directory, Exchange, File Server, and Altigen Phone SystemsDeveloped & Conducted IT Orientations for new hiresMonitored User accounts in Paetec Web & Email SecurityUpdated and Maintained Automated Access Control and HID Badges

San Diego, Ca

Planned, Prioritized, and Organized tasks.Handled Customer grievances.Trained and developed others. Read Blueprints. Assisted customers.Implemented order tracking techniques. Advised Managers.Inspected product quality. Managed relationships, inter-departments, peers.Attended to customers inquiries. Knowledge of inventory specifications and pricing. Created pricing for custom orders.Created Quotes, Sales & Purchase Orders. Created schedule for job completions. Shipping/Accounts ReceivableKnowledge of lathes spatial dimensional capabilities and limits.Knowledge of multiple Graphic Design programs. Maintained accurate knowledge of inventory. Created numbering system for inventory.Prioritized orders by due date. Setup lathes for operation. Manufactured and labeled products. Efficiently used materials to minimize waste. Corrected, Repaired malfunctions with equipment.Repetitive heavy lifting. Operated Forklift.Maintained accurate file information.