Robert A. Johnson Jr. Email & Phone Number

Arlington, Virginia, Us

Southfield, Michigan, Us

Credibly is a FinTech platform that leverages data science to deliver affordable and right-sized capital to SMBs. I was hired in a sales role to initiate and manage client relationships with small businesses seeking working capital, credit lines, cash advances, loans, and financing. My day-to-day work included consulting with client prospects to identify appropriate products based on needs assessment, facilitating client onboarding to Credibly’s platform (or partner lending platforms), closing on terms with customers, and providing a white glove customer experience through checkout. Over my tenure I have managed a portfolio of millions in loan volume.I addition to my sales responsibilities, I regularly engaged senior management and internal tech and sales teams to provide recommendations for website enhancements and new functionality to improve workflows, increase sales and service efficiency, expand lead capture capabilities, and optimize both customer and employee experience.Performance Highlights: - Achieved best in company customer retention and renewal metrics, and highest volume and percentage lead-to-close, reaching an average 20% growth in internal sales revenue YOY.- Earned recognition as top revenue generator for both 2018 and 2019.

I was hired to lead sales of physical training equipment to office complexes, government agencies, schools, and gyms. My work included consultative selling and providing expertise for functional layout designs for corporate wellness facilities, recreation centers, educational athletic complexes, and dues paying health clubs.Highlights: - Generated $600K gross revenue in new customer sales within the first year.- Identified, pursued, and closed two of the largest commercial sales in 30-year company history (combined $900K).- Won multiple state bids that provided $100K ARR through 2018.

Chicago, Il, Us

In these role I had P&L responsibility for 13 locations spanning three states, with oversight for membership sales, personal training revenue, and club operations. While in this role I implemented recruitment and training programs to uplift our management team capabilities. Highlights:- Increased customer retention 18% over three-year average. - Won Top Market Honors for achieving 130% of market Annual Operating Profit.

Chicago, Il, Us

As a GM I was often assigned to new locations to drive grand opening membership drives and also placed within struggling locations to lead turnarounds, with responsibility for driving membership sales efforts and staff coaching and development.Highlights:- Established an internal member committee with select high-profile members and community figures to evaluate areas of opportunity, resulting in 300% increase in new member enrollment to previous year.- Met and exceeded club Operating Profit EBITA targets.- Led grand opening of the first new location in several years and broke company records for new member enrollment.- Earned President’s Invitational Award and Manager of the Year Award.