Robert Mahaffey Email & Phone Number

Salt Lake City, Ut, Us

Murray, Utah, United States

Crystal Tones is the leading manufacturer of Crystal Singing Bowls. Crystal Tones has a global distributor network who buy directly from our main showroom and then sell direct to local consumers. Crystal Tones also operates a retail location dedicated solely to our alchemy singing bowls.

Murray, Utah, United States

 Collaboration with the ownership in shaping the company’s long-term objectives and initiatives to further its overall goals and growth plans Assurance of seamless and efficient workflow through expert supervision of cross-functional staff; while driving expense reduction and profit increase through strategic budget assessment and allocation Hands-on oversight of the company’s daily operations, which include monitoring the retail sales, wholesale fulfillment, and production progress and results Cultivation of trusting, solid relationships with customers, shipping partners, and suppliers worldwide by fulfilling and procuring their shipments and deliveries in a timely and accurate manner, without comprising all compliance needs Establishment of regular communication and close coordination with all wholesalers to monitor and maintain their performance levels in alignment with contracts and agreed-upon SLAs Streamlining the manufacturing process by developing and implementing new standard operating procedures (SOPs) and standardized key performance indicators (KPIs) to improve profitability, productivity, and performance across the manufacturing divisions Facilitation of continuous training and coaching for employees, which involve providing positive encouragement and fostering a positive company culture to enable them to perform at their best Accomplishments: Thorough analysis of market trends and changes to anticipate and immediately resolve potential problems, determine expansion opportunities, and align business controls, plans, processes, and initiatives; thus, maximizing efficiency and revenue while preventing significant operational losses Substantial contributions to the strategic planning and implementation of coordinated processes, resulting in streamlined production and logistics Success in identifying and addressing poor purchasing practices and improper use of company assets, which increased company profitability

Honolulu, Hawaii, United States

 Strategic oversight of daily operations within Manufacturing and Service divisions, which involved monitoring, reviewing, and optimizing operational processes and strategies Coordination of warehouse fulfillment services to five different islands, which included full oversight of procurement and warehouse management activities as well as implementation of a full-scale pick and pack operation providing commissary services to over 5K individuals on a weekly basis Collaboration with key decisions makers to plan and strategize daily workflow for the central region and achieve operational objectives Employment of solid business acumen and finance skills in analyzing financial data and conceptualizing cost-saving initiatives  Optimization of quality, productivity, and efficiency through continuous analysis and improvement of organizational processes; observation of internal/external procedures; and implementation of necessary changes to fulfill business requirements Accomplishments: Integral role in the identification and implementation of new business models at shop level; training and developing professional skills of staff members; and successful recruitment of new staff Significant contribution in the successful implementation of a full functioning warehousing system and delivery program and a state-of-the-art processing system that include new pick line, staffing standards, inventory control procedures, and productivity standards, which increased shop productivity and revenue stream by 20% Success in increasing sales from $2M annually to $5M+ within the first year by streamlining five separate entities within the assigned region

Orem, Utah, United States

Orem, Utah, United States

 Expert oversight of daily grocery store operations and supervision of staff across multiple departments, which involved providing strategic and operational management support during absence of store director Strict enforcement of store policies, security measures, and customer service standards, in collaboration with the store director  Delivery of continuous training for all staff regarding principles and methods for product demonstrations, promotion, and selling; different sales techniques and quality standards; and identifying and understanding customer needs  Keen monitoring and evaluation of sales reports, inventory, and product storage and rotation activities in order to forecast and strategize purchase orders, and thus to minimize spoilages and damages Hands-on supervision of staff, from hiring up to monitoring, evaluation, and continuous training to ensure peak performance  Provision of creative insights throughout store budget and marketing plans development, in collaboration with the management Development of positive and collaborative relationships employees, vendors, and senior management to enable continuous achievement of store targets  Execution of in-depth performance evaluation on all managers, assistant managers, and department heads, which entailed providing professional coaching, counseling, and training and/or prescribing corrective or disciplinary actions, as necessary

Phoenix, Arizona, United States

 Expert management of four different states and multiple retail locations, while overseeing 20 stores across four states that generate over $20M in sales, as a regional buyer Strategic leadership to the procurement of local and national programs across all four states with annual regional sales volume of $20M+ and $8M at individual store level Exemplary performance in identifying local opportunities through market segmentation, which enabled the creation of advertising targeted to specific needs Facilitation of hiring, training, and development of store managers into effective leaders capable of performing all aspects of their jobs  Creation and implementation of standardized programs for store managers to ensure compliance with procedures and all state and county regulationsAccomplishments: Achievement of consecutive promotions through roles with increasing scope of responsibilities, from store manager to regional buyer Excellent performance managing a store with the lowest employee turnover for two consecutive years, thus receiving multiple awards and recognition Integral role in training five different assistant managers that achieved promotion to general manager position Substantial contributions in turning around two underperforming stores within nine months to become profitable and contributing locations