Robert A. Maxfield Email & Phone Number

Montreal, Quebec, Ca

At CGI Federal, I supervise all IT operations to manage various towers in support or federal contracts, including Wintel, exchange, storage, desktop support, open systems, user access management, IT engineering and imaging. I deliver active support while working within the OCM team assessing workflows, urgency, and priority. As a Director, I lead federal driven initiatives impacting federal clients and execution. Furthermore, I recruit and onboard employees, conduct training to improve performance, and perform annual evaluations of employees.Some of my key contributions are as follow:☛ Played a key role as a primary approver on the change advisory board and a part of the architectural review board.☛ Developed plans and structured processes that aided in adeptly managing resources and project timelines of more than 6200 users for Windows 10 upgrades in 2020.☛ Optimized all operations to manage costs and fixed assets, licensing, monthly allocations, and cost reduction initiatives. Achieved and successfully maintained less than 15% of voluntary attrition.☛ Implemented best practices to effectively manage end user service projects, including Win 10, workstation refresh, CMDB, and SLA ticket backlog.☛ Directed teams accountable for server and end user asset vulnerability management in order to keep network safe from known exploitations and stay compliant with regulatory requirements.☛ Took initiatives to determine and resolve issues related to HR and compensation.☛ Supervised IT teams to assure seamless working and provided direction on server decoms, migrations, builds, virtualization, and server relocations.☛ Accomplished 100% completion of staff meetings and employees’ evaluations within specified annual windows.

Montreal, Quebec, Ca

During this tenure, I supported corporate initiatives impacting Mid Atlantic Business Unit such as office circuit conversions, security assessments, hardware standups, and physical patch management. Leveraging my key expertise, I evaluated, assessed, and managed IT escalation issues and specialized projects of Mid Atlantic. Additionally, I interpreted client engagement requirements and needs.Some of my key contributions are as follow:☛ Saved annual IT operations cost averaging more than 100K through process improvements, consolidating technologies, and centralizing IP document stores.☛ Delivered 95% of assigned projects within specified timelines and under budget.☛ Oversaw business units IT need description and organizational change) in collaboration with other business units.☛ Planned and developed IT annual budget for Mid Atlantic business unit’s operations cost, licensing, corporate allocations, and charge backs.☛ Led efforts to build community relations and served on advisory board offering expert recommendations.☛ Hired and onboarded new employees, conducted annual evaluations, and resolved compensation & HR related issues.

Montreal, Quebec, Ca

As an Operations Manager, I headed all IT operations of US project and delivered support with execution of corporate driven initiatives, including email cloud migration, desktop virtualization, office circuit conversions, and inventory tracking. Utilizing my leadership skills, I directed all functions related to the Telephony implementation as per internal and external client requirements. Demonstrating my broad scope of industry knowledge, I adeptly managed Wintel (VMWare), Desktop Field Support services in line with SLAs for requests and incident tracking. Moreover, I provided guidance on planning and implementation of IT operations while serving on the Change Advisory Board.Some of my key contributions are as follow:☛ Led teams conducting annual inventory verifications and due diligence for new IT architecture and services.☛ Attained annual cost savings to IT averaging more than 300K and maintained less than 15% of voluntary attrition.☛ Traveled for CGI for account presentations, interviewing and hiring, client relations, and transition of services.☛ Headed organization change management office (OCM) accountable for handling resources to support workflows for request for change, assessments, and approvals.☛ Examined ongoing performance of team members to ensure quality technical support for infrastructure servers and desktop, telephony and wireless support focusing on meeting monthly SLAs.☛ Administered all resources across the US for continued delivery of SLAs and OLAs.☛ Completed all office relocation, standups, and closure projects within specified timelines.

Montreal, Quebec, Ca

During this employment period, I supervised business unit IT support teams and managed operations related to server (Active Directory), telephony, desktop, wireless support, and network. As an IT Manager, I implemented best practices to effectively manage project related to office opening, relocations, expansions, and closures. Additionally, I performed monthly and annual reporting of SLA/OLA IT measurements from business unit support teams servicing internal and external client support.Some of my key contributions are as follow:☛ Played a pivotal role in planning annual IT budget regarding HW and SW licensing, local corporate allocations, and travel budgets for internal project costs.☛ Became new member of the US Tier 1 Cabinet to improve internal needs and increase efficiencies.☛ Led annual evaluations of employees and expertly resolved compensation and HR related issues.

Montreal, Quebec, Ca

Fort Lauderdale, Fl, Us

Operations for Infrastructure:- Technology on Demand Services, - Service Desk offering- Field Support Services.- New and Existing Business Solutions Architect

Montreal, Quebec, Ca

- Team lead for West Field Services Support Team (FFIC)- Team lead for Virtual Desktop Support group (FFIC)- Tower Lead for Field Support, Asset Logistics, Service Desk, Print Services, Telephony (RPC)- Pursuit Team Member (RPC)- Special Projects - Web Development, Notes Development (FFIC)

Atlanta, Ga, Us

Armonk, New York, Ny, Us