Robert Munro Email & Phone Number

- Performed high volume data entry into multiple telecommunications systems for a large corporate client base- Developed and implemented the systems and operating procedures for a newly acquired sales division, which led to increased efficiency for large volume sales- Provided effective training for 10 employees, which allowed for a smooth transition into their roles without impacting efficiency- Invoiced orders for clients by specific deadlines to ensure customer’s needs were met and exceeded- Ordered and shipped inventory using an excel database which ensured accuracy and that packages went where they were supposed to

Newmarket, Ontario, Canada

- Raised and exceeded monthly sales targets through strict adhesion to selling practices- Rebuilt a motivated sales team from the ground up using the company training techniques learned through multiple company provided workshops- Consistently coached and hosted sales skill building sessions 3 times a week to ensure successful selling habits were developed and kept- Scheduled and promoted workforce efficiency management through proper usage of scheduling tools provided- Performed customer facing sales and created repeat clientele through excellent customer relation skills

Newmarket, Ontario, Canada

- Achieved quarterly store targets through effective and consistent coaching using company selling standards- Performed inventory management, including loss prevention using AS400 to keep inventory within acceptable margins- Worked with management to implement better and more focused hiring practices to create a smoother and more efficient hiring experience for both interviewer and potential candidates- Designed and trained new sales techniques learned from leading experts in the industry which resulted in changes to company wide training and procedure for all new sales representatives going forward- Managed a staff of 8 people that successfully over achieved targeted sales metrics every single month, becoming the number 1 store in the district

Newmarket, Ontario, Canada

- Met and exceeded personal sales targets each month and became one of the top reps in the store- Created a full solution of products and services for each customer, making sure to meet their needs- Performed store care including cleanliness and point of sale placement to improve shopping experience- Assisted my team as an experienced brand ambassador which involved extensive knowledge of every product and service offered- Handled large volumes of cash and performed closing and opening duties daily

Junior Security And Quality Assurance Analyst, Information Technology Security

Diploma, Business Administration And Management, General