Robert Abney Email & Phone Number

Camarillo, Ca, Us

Hanover, Maryland, Us

Hanover, Maryland, Us

Redwood City, California, Us

Complete monitoring and Application support for over 600,000 Internet Banking customers and their respective Mid-Market Financial Institutions. Real-time triage and incident facilitation for all Financial Institution-facing applications running in remote datacenters, as well as commercial circuit availability to FIs.Daily use of Dynatrace, Compuware BSM and SiteScope monitoring and Pivotal Ticketing system tools. Regular internal and external customer interaction and request completion.

Mountain View, California, Us

Complete Enterprise monitoring, administration and troubleshooting of all insfrastructure including Bare Metal and Virtual Network, Server and Application environments. Incident facilitation, triage, and communications. Administration of CA Spectrum and Wily monitoring systems, xMatters SaaS communications infrastructure, F5 and VMware. Complete end-to-end on-boarding, alarm creation, resolution and escalation for all Intuit infrastructure and offerings.

Washington, Dc, Us

 MS Windows 2000, XP and Vista PC Help Desk trouble ticket assignment, ownership and input, closure, and end-of-week reporting via Remedy Server and centralized NMCI help desks at San Diego, CA and Norfolk, VA. MS Windows 2000, XP and Vista PC HW/SW and component setup, troubleshooting and repair. Advanced use of MS Active Directory, Novadigm Radia remote SW distribution via MS Active Directory and connectivity issues. Installation and Move Add and Change coordination to Navy end-user PCs/ servers / switches on Naval Base Ventura County including remote site San Nicolas Island.

Provided extensive Network Control Center systems status monitoring, analysis and reporting for Los Angeles AFB. Created and implement methods of testing successful standards, tools, procedures and resources for the SMC/LAAFB Centralized Network Control Center desk, a cradle-to-grave USAF/Department of Defense Computer and Telecommunications Network systems analysis office. Provided accurate data-gathering and mission-essential information sharing of the SMC Network to all need-to-know players; including the USAF help desk/desktop technicians, base Telecommunications Control Officers, Staff and Project-Offices, Northrop Grumman IT staff and management, other base contractors, base commanders and personnel, Government civilian employees, and the Air Force Space Command Network Operations and Security Advanced configuration. Mandated sole connectivity, trainer and technical support orchestration and technician for Executive Staff, including the Lt Gen Installation Commander, Brig Gen Vice Commander, SES Government Operations Director, the 61st Air Base Group Commander, the 61st Communications Squadron Commander and all Exec Officers and Administrative personnel. On-base office support as well as supporting living quarters at Ft Mac Arthur in San Pedro. Provided extensive technical training for USAF desktop technicians, telecommunications contractors, Telecommunications Officers/phone users, incoming Centralized Network Control Center staff, Northrop Grumman teammates and end users.Troubleshoot Los Angeles AFB Virtual Private Network systems, including CISCO VPN and Zone Alarm software, and has trained as VPN system administrator.Use, user training, and administration, of General Dynamics’ Live Link System.Created multi-area metrics including outages, work order number per monthly by tech / organization and total outage and resolution times and determined monthly connectivity percentages, intrusion attempts, and commercial internet provider issues among others.

 Archive 20+ yrs of artwork to electronic medium. Catalog material creation POP material design Website design and net positioning, graphics support, copywriting for motorcycle culture oriented products and official fan site for Vince Neil of Motley Crüe. Assisted with WWE script creation PoP and show / convention product display design, setup, sales. Complete technical support for business systems PC, Telecom, new and system upgrade consultation Internet and retail Copyright infringement reporting