Robert Ackler Email & Phone Number

Atlanta, GA, US

Design, Implementation, Maintenance of Network Monitoring TechnologiesSolarWinds / Sumologic / 3rd party systems / external systemsDevelopment of connectivity / monitoring / alerting / remediation strategiesAlert response customizationsSecurityAPIs to 3rd party portals for alerting and ticketingHybrid monitoring solutions utilizing multiple in-house and.

First Citizens Bank (contract through Infinite resources, Inc.), 5/2019 – PresentStood up and transition to High-Availablity SolarWinds Constellation with 2 Primary pollers, 2 Additional Web Servers and F5 Load Balancer, and 11 Additional Polling Engines serving 120k managed network elements. Integration with HP Service Manager, SPLUNK, and homebrew.

• Created project plan and deliverables list. Gained buy-in from department heads.
• Built node sorting plan around Custom Properties and node groups
• Created all displays, interfaces, alerts, maps, and reports
• Audited and added 2000 networking and networked devices to spread across 160+ sites
• Set up integration between Solarwinds and the enterprise

• Created path toward collapsing 4 Solarwinds Orion platforms into 1, including mechanisms to route alerts ant trouble tickets to system owners / SMEs at various locations within the enterprise
• Created customized single pane of glass display for Management and the NOC
• Audited and added 1,500 networking and networked devices to single platform
• Created documentation set for entire enterprise
• Created master manifest for tracking devices under IT umbrella using Solarwinds as the document of record
• Created plan to poll and manage websites using CO-OP systems for back-end

· Assisted client with creation of Solarwinds feature enhancement plan in support of technical realities and business objectives. Identified pain points and posed solutions; then implemented those solutions after buy-in.· Performed evaluation / optimization on Solarwinds Platform managing a 1600+ site / 6000+ node network· Performed network audit of 5.

Jacksonville, Florida, US

• Currently in month 9 of 6 week deployment. Network Audit, documentation, High-level network Architecture, Design
• Performed cleanup of user accounts, management accounts, and managed nodes on enterprise Solarwinds Orion Platform; Created network interactive maps for easy visual status of critical systems for an airport. Performed.
• Created network documentation for the network at layer 2/3/4 to represent network traffic flows, routing, Spanning-tree, and basic connectivity for understanding and troubleshooting
• Findings of network audit and topology revealed large architectural flaws in the network. Proposed, justified, and implemented numerous changes, solving many existing issues
• Redesigned VLAN architecture to optimize traffic flows and segmentation and to obsolete sub-optimal network band-aids. Implemented changes to bring systems in line with networking best practices and the Cisco.
• Created new VLANs and new IP architecture in support of new systems being implemented by the TSA/ Homeland Security and airport systems such as parking.

Salem, New Hampshire, US

• Installation work of backbone router and CMTS platforms for various customers in Data Center, Colocation, and Super Headend facilities. Coordinated access, support, testing and cutover of hundreds of data circuits per.
• Performed platform validation on Cisco CBR8 CMTS product.
• Performed installs of Cisco ASR 9000 Series routers and Nexus 5500 switches for multiple customers.
• Installed and activated multiple Cisco CRS router platforms for Netflix backbone upgrades.
• Performed several site audits collecting device and connectivity information using Solarwinds, physical audit, and logical audit.

Suwanee, Georgia, US

• 3/2014 - 6/2015Contracted to ARRIS, Inc, (Comcast Chicago and Heartland Markets)Area Lead Installer in support of multi-state ARRIS E600 implementation for Comcast
• Installed and cut over CMTS for roughly 10,000 field nodes serving hundreds of thousands of customers. High-speed internet, VOIP, DOCSIS, Broadcast, Narrowcast, VOD.
• Reporting directly to the Project Manager; provided customer liaison, SME, logistical support, and oversight of 4 crews in support of project goals.
• Handled all scheduling and technical issues, including system validation prior to turn-over.
• Participated in all conference calls addressing issues with the rollout, including coordination of efforts of multiple disciplines in taking new systems online on schedule.
• Created Statements of Work (SoW), installation instructions, schematics, and diagrams from purchase orders, customer local standards, and negotiated objectives.

Structured Wiring - Cat5, Cat5E, Cat6, fiber optic, and coaxial cable installation.Telecom facilities, including rack and cable support equipment installation.Design EngineeringTenant Improvement consultingExtended demarcsCross connectsNetwork troubleshootingCable plant documentation and cleanup

Nashville, TN, US

Knoxville, TN, US

Voice / Data Networking, Colo, Hosted Dial tone

Enterprise voice and data networks, VOIP, hosted dial tone, network monitoring / management, colocation, business continuity/ disaster recovery.

Construction Project Management